Manuel Ramos
Lancaster,CA
Summary
Productive Produce Clerk versed in receiving stock, unpacking items and checking for damage. Courteous and attentive team player commended for prompt response to directives. Self-motivated worker recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries. Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
17
17
years of professional experience
Work History
Produce Clerk
99 Cents Only
Palmdale, CA
08.2016 - Current
- Loaded, unloaded and moved heavy products using material loading equipment.
- Rotated stock to maintain freshness.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Checked prices and located products for customers.
- Greeted customers and offered to help locate produce items.
- Opened boxes and stocked products in appropriate sections.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Monitored work environment to maintain safety, cleanliness and organization.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Demonstrated familiarity with department products to help customers in selecting items.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Updated pricing and sales signs to promote merchandise.
- Identified and quickly handled spill clean-up.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Maintained current and accurate inventory with cycle counts and audits.
- Assisted customers with product, promotion and policy information.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Utilized shrink wrap machine for wrapping products properly.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Monitored temperature logs for refrigerators and freezers.
- Weighed, labeled, priced, and packaged produce items for sale.
- Maintained cleanliness of department while adhering to health code regulations.
Cable Technician
Time Warner Cable
Chatsworth, CA
04.2007 - 10.2009
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Installed outlets, drops, converters, modems, and digital terminals.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Taught customers basic use of equipment based on service package and answered questions.
- Repaired equipment to support continual service.
- Offered education and resources to streamline customer product adoption and use.
- Promoted additional services and products to increase sales.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Oversaw and modified service operations to meet established parameters and guidelines.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Repaired damaged cables caused by weather conditions or improper handling.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Resolved issues related to faulty connections or poor signal strength.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
Education
Electrical Fundamentals Certification - Electrical Engineering
West Valley Occupational Center
Woodland Hills, CA07-2008
Electrical Craft Helper - High Voltage Electrical
North Hollywood - Polytechnic Community Adult School
Sun Valley, CA05-2007
GED -
Fresno Adult School
Fresno, CA02-1998
Skills
- Temperature Logging
- Crate breakdown
- Food Preparation
- Price Checking
- Customer Service
- Retail Merchandising
- Quality Control
- Display Setup
- Stock replenishment
- Operations Support
- Safe Food Handling
- Stock Rotation
- Shelf Stocking
- Weights and Measurements
- Packaging and Labeling
- Strong Work Ethic
- Cleaning procedures
- Punctuality
- Positive Attitude
- Honesty and Integrity
- Product Knowledge
- Training and mentoring
- Task Delegation
- Sanitation Standards
Accomplishments
- Typing 20 plus words per minute
- elctrical pallet jack certified
- manual pallet jack
- cpr certified
- bilingual
- customer service certificate
Timeline
Produce Clerk
99 Cents Only
08.2016 - Current
Cable Technician
Time Warner Cable
04.2007 - 10.2009
Electrical Fundamentals Certification - Electrical Engineering
West Valley Occupational Center
Electrical Craft Helper - High Voltage Electrical
North Hollywood - Polytechnic Community Adult School
GED -
Fresno Adult School