MANUELA MELENDREZ GALVEZ
Phoenix,AZ
Summary
Accomplished Store Manager with a proven track record at PLS Check Cashers, enhancing customer satisfaction and streamlining operations for increased loyalty and efficiency. Expert in customer service management and team leadership, I excel in optimizing financial operations and staff development. Skilled in multitasking, I drive significant improvements in service delivery and operational productivity.
Overview
25
25
years of professional experience
Work History
Store Manager
PLS Check Cashers
08.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed effective schedule ensuring busy days and hours are covered
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Branch Operations Manager
BANCO AZTECA
02.2000 - 03.2006
- Developed strong relationships with clients, resulting in increased loyalty and repeat business
- Managed daily branch operations for optimal productivity and customer satisfaction
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth
- Trained employees on proper procedures and strategies to improve productivity
- Improved branch efficiency by streamlining operations and implementing new processes
- Monitored financial transactions to detect any suspicious activity or potential fraud.
Education
Bachelor of Arts - Marketing
UNIVERSITY OF OCCIDENT MEXICO
08.1998
Skills
- Customer Service
- Multitasking and Organization
- Customer Service Management
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Recruitment and hiring
- Goals and performance
- Team motivation
- Supply Ordering
Timeline
Store Manager
PLS Check Cashers
08.2006 - Current
Branch Operations Manager
BANCO AZTECA
02.2000 - 03.2006
Bachelor of Arts - Marketing
UNIVERSITY OF OCCIDENT MEXICO
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