Summary
Overview
Work History
Education
Skills
Languages
Cover Letter
Certification
Languages
Timeline
Generic

Manuel E Caraballo

San Francisco,CA

Summary

Dynamic General Manager with a proven track record at La Mediterranee Restaurant, excelling in operations oversight and team building. Expert in expense control and customer service, I successfully implemented strategies that boosted sales and profitability, while fostering a motivated workforce to enhance overall efficiency and guest satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager /Catering Manager

La Mediterranee Restaurant
08.2022 - Current
  • Developed and implemented strategies to boost sales and profitability.
  • Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
  • Monitored financial performance, established budgets, and controlled expenses for stability.
  • Coached personnel on management principles and company procedures to maximize efficiency.
  • Managed purchasing, sales, marketing, and customer account operations effectively.
  • Scheduled shifts based on customer traffic patterns and employee strengths.
  • Handled customer issues to support staff and maintain high service standards.

Bartender/Floor Manager

Rosarito fish shack restaurant
10.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
  • Kept the bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation, and memorizing drink orders to promote loyalty.

Manager / Bookkeeper / Customer Service

Safeway Co Supermarket
03.2020 - 04.2021
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Resolved customer inquiries and complaints promptly and professionally.

Manager/Assistant Restaurant General Manager

Cocosueno Restaurant
08.2019 - 02.2020
  • Managed employees to maintain the smooth-running operations of the shop floor.
  • Managed store inventory and stock levels to maintain the availability of products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Performed closing procedures six times weekly by balancing cash drawers and reconciling credit card transactions.
  • Created employee schedules to align coverage with forecasted demands.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Manager/Administrator Los Cuates LLC

Rosarito Fish Shack and Shelter Pizza
11.2018 - 07.2019
  • Charge of Payroll, Keep restaurant operating efficiently, Filing paperwork, Hiring and Human Resources duties, Ensure all supplies needed are in stock, Accounting for equipment maintenance
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Manager/GM

Rosarito Fish Shack and Shelter Pizza Restaurant
01.2017 - 12.2018
  • Hiring and training new employees, Leading the front of the house, Provide a excellent customer service, Managing finances, Optimizing productivity
  • Developed and implemented strategies to increase sales and profitability
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Mitigated business risks by working closely with staff members and assessing performance

Operations Manager

Melao Restaurant
03.2013 - 01.2016
  • Maintenance all the stock up to date, Keep equipment functional, Food and beverage cost, Supervise restaurants areas and make sure that everything was working fine
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Systems Manager

Asociacion Cooperativa
06.2010 - 04.2011
  • IT support
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Kept computer systems operating at optimal performance levels.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Provided remote troubleshooting and support for users.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Education

Food And Beverage Management - Hospitality Administration And Management

Cornell University
Ithaca, NY
06-2025

Informatics Computer technician Degree -

Instituto Universitario De La Frontera
Merida, Venezuela
09.2008

7th Escuela Latinoamericana de Redes, Taller sobre tecnologia de redes inalámbricas para transmision de datos -

WALC2005
Mérida, Venezuela
03.2008

Modelos para Redes (LAN Models) -

IDATA SOLUTIONS
Merida, Venezuela
08.2007

CISCO CCNA -

Fundacion Escuela Latinoamericana De Redes
Merida, Venezuela
02.2004

CompTIA A+ Certification -

DigitalCorp
Reston, Virginia, Estados Unidos
05.2003

Intensive Engllish As A Second Language - English

Nothern Virginia Community Collegue
Reston, VA
07-2022

Skills

  • Training and coaching
  • Product analysis
  • Operations Oversight
  • Branding
  • Expense Control
  • Team building
  • Bilingual
  • Customer service
  • Schedule Management
  • Distribution Management
  • Staff Supervision
  • Workflow Planning
  • Networking Abilities
  • Staff Motivation
  • Manager support

Languages

4,5

Cover Letter

Dear Hiring,My name is Manuel Caraballo, I am a resident of San Francisco, CA and I have an advanced skill set to offer to your business. I have worked for over ten years in IT with computers and 15 years in the restaurant field, managing large groups of people, and leading teams in accomplishing large tasks. I am bi-lingual and speak both Spanish and English fluently. The combination of my ambition and my ability to learn new things quickly makes me an excellent asset to any business. I have worked in several types of work environments and have excelled in all. I would appreciate the opportunity to further discuss with you the skills I can provide your business. Thank you for your time and consideration, and I look forward to hearing from you.

Certification

  • Food and Beverage Management by the Cornell University

Languages

English
Full Professional
Spanish
Full Professional

Timeline

General Manager /Catering Manager

La Mediterranee Restaurant
08.2022 - Current

Bartender/Floor Manager

Rosarito fish shack restaurant
10.2021 - 07.2022

Manager / Bookkeeper / Customer Service

Safeway Co Supermarket
03.2020 - 04.2021

Manager/Assistant Restaurant General Manager

Cocosueno Restaurant
08.2019 - 02.2020

Manager/Administrator Los Cuates LLC

Rosarito Fish Shack and Shelter Pizza
11.2018 - 07.2019

Manager/GM

Rosarito Fish Shack and Shelter Pizza Restaurant
01.2017 - 12.2018

Operations Manager

Melao Restaurant
03.2013 - 01.2016

Systems Manager

Asociacion Cooperativa
06.2010 - 04.2011

Food And Beverage Management - Hospitality Administration And Management

Cornell University

Informatics Computer technician Degree -

Instituto Universitario De La Frontera

7th Escuela Latinoamericana de Redes, Taller sobre tecnologia de redes inalámbricas para transmision de datos -

WALC2005

Modelos para Redes (LAN Models) -

IDATA SOLUTIONS

CISCO CCNA -

Fundacion Escuela Latinoamericana De Redes

CompTIA A+ Certification -

DigitalCorp

Intensive Engllish As A Second Language - English

Nothern Virginia Community Collegue

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