Microsoft Office package
Manuel Enrique Bernavel Sanchez
Clinical Psychology, Software Developer
Paterson
Summary
Bilingual professional with experience in sales, customer service, psychology, and software development. Expert in project management, problem-solving, and team collaboration, with a proven ability to adapt quickly and deliver results in dynamic environments. Excellent communicator and team leader, aiming to improve productivity, innovation, and customer satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Technology Analyst
Edify
02.2023 - 01.2025
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Developed call-to-action plans to improve IT service effectiveness.
- Provided technical and functional recommendations based on project requirements.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
- Researched emerging technologies to add value to current offerings.
- …among other responsibilities.
Licensed Clinical Psychologist
Central Hospital of The Armed Forces
06.2023 - 08.2024
- Established strong rapport with clients through empathetic listening and clear communication, fostering trust within the therapeutic relationship.
- Implemented culturally sensitive practices when working with diverse populations, resulting in more inclusive care environments.
- Led workshops focused on stress management techniques, helping clients develop healthy strategies for coping with daily challenges.
- Mentored graduate students through supervision and guidance on clinical cases, enhancing their development as future psychologists.
- Managed caseloads effectively, ensuring timely follow-ups and consistent progress toward treatment goals.
- Advocated for necessary accommodations within the workplace promoting the well-being and success of clients with mental health conditions.
- Facilitated support groups that fostered a collaborative environment for sharing experiences, building resilience among participants.
- Utilized motivational interviewing techniques to support clients in overcoming ambivalence regarding change, fostering readiness for therapeutic intervention.
Technology Support Specialist
AIRAC
09.2021 - 01.2024
- Troubleshot complex technical issues effectively by drawing upon extensive knowledge of system architecture and industry best practices.
- Evaluated emerging technologies for potential incorporation into company systems, staying abreast of industry trends to maintain competitive advantages in service offerings.
- Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
- Improved network performance through diligent monitoring of systems metrics, identifying bottlenecks early on before they could escalate into larger issues.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Assisted in the development of IT budgets and resource allocation plans to maximize efficiency across departmental operations.
- Conducted regular system audits to ensure compliance with company policies and industry regulations, mitigating risk factors where needed.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
Cook's Assistant
Hilton Ocean City Oceanfront Suites (Palm Tree Restaurant)
05.2018 - 09.2021
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
- Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
- Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
- Opened and closed the restaurant, ensuring all procedures were completed accurately.
- Acted as the person in charge when the chef or manager was not present, overseeing operations and staff.
Line Cook
Seacrets
05.2018 - 09.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
Associate of Science - Software Development
ITLA
Santo Domingo, Dominican Republic 05.2001 -
Associate of Science - Clinical Psychology
UASD
Santo Domingo, Dominican Republic 05.2001 -
Skills
Project management
Data integrity
Agile methodology
Business process workflow
Performance tracking
Hardware and software installation
Sales & Customer Service
Bilingual: Spanish & English
Communication & Negotiation
Team Leadership & Training
Problem-Solving & Adaptability
Psychology & Human Behavior Understanding
Software
Microsoft Office 365 and Google Workspace
Trello, Notion, Jira (project management)
Zoom, Microsoft Teams, Google Meet (communication)
Canva (basic design and materials creation)
Timeline
Licensed Clinical Psychologist
Central Hospital of The Armed Forces
06.2023 - 08.2024
Technology Analyst
Edify
02.2023 - 01.2025
Technology Support Specialist
AIRAC
09.2021 - 01.2024
Cook's Assistant
Hilton Ocean City Oceanfront Suites (Palm Tree Restaurant)
05.2018 - 09.2021
Line Cook
Seacrets
05.2018 - 09.2021
Associate of Science - Software Development
ITLA
05.2001 -
Associate of Science - Clinical Psychology
UASD
05.2001 -
Similar Profiles
Michael Adu-CarolMichael Adu-Carol
Program Manager at EdifyProgram Manager at Edify
Taylor A. MasonTaylor A. Mason
Rehabilitation Counselor at Edify ConsultingRehabilitation Counselor at Edify Consulting
Vinay AVinay A
AML/KYC Analyst at EDIFY SYSTEMS PRIVATE LIMITEDAML/KYC Analyst at EDIFY SYSTEMS PRIVATE LIMITED
Jason De LeonJason De Leon
Delivery Driver at DoorDashDelivery Driver at DoorDash
JUAN UchubandaJUAN Uchubanda
EVS Floor Technician at NEW JERSEY CLEANINGEVS Floor Technician at NEW JERSEY CLEANING