Manuel I. Rivadeneira N.
Orlando,FL
Summary
I am a professional in the commercial and sales area with more than 15 years of experience, where I have had the opportunity to participate in different types of businesses with a strong focus on customer service, also performing administrative activities in billing and collections, which makes me It has allowed us to have a global vision of the entire process in the commercial area. I like constant learning and contribution within the teams to which I belong, adding efforts and with a positive attitude to achieve the objectives that we set together and collaborating with a pleasant work environment, with values, trust and autonomy.
Overview
15
15
years of professional experience
Work History
Night Auditor
Starline Hospitality
Orlando, Florida
01.2022 - Current
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Representative Business Unit
TECNOFARMA, S.A.
Región Metropolitana, Chile
01.2015 - 10.2021
- Developed and implemented sales strategies to increase market share of product portfolio.
- Planned and followed through with inventory management for each store.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Employed effective selling, listening and negotiation skills while communicating with customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Sales Representative
LABORATORIOS NOLVER, C.A.
Caracas, Venezuela
04.2009 - 09.2014
- Developed and implemented sales strategies to increase market share of product portfolio.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
- Negotiated contracts with clients regarding pricing, discounts, rebates, terms.
- Collaborated with cross-functional teams within the organization to develop innovative solutions for customers' needs.
- Prepared weekly reports outlining sales performance against targets for senior management review.
- Planned promotional events such as seminars or webinars focused on educating customers about our products and services.
Education
Bachelor of Administrative Studies - MetropolitanRegiónBusiness
Santa Maria University
Caracas, Venezuela04-2004
Skills
- Customer Service
- Sales Forecasting
- Customer Needs Assessment
- Client Service
- Interpersonal communication skills
- Sales expertise
- Problem Resolution
- Teamwork and Collaboration
- Conflict Resolution
- Organization
- Complaints Management
- Generating Reports
- Analytical Thinking
Personal Information
Date of Birth: 11/13/1979
Languages
- Spanish
- English
Timeline
Night Auditor
Starline Hospitality
01.2022 - Current
Representative Business Unit
TECNOFARMA, S.A.
01.2015 - 10.2021
Sales Representative
LABORATORIOS NOLVER, C.A.
04.2009 - 09.2014
Bachelor of Administrative Studies - MetropolitanRegiónBusiness
Santa Maria University