Summary
Overview
Work History
Education
Skills
Timeline
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Manuell Williams

Garysburg,NC

Summary

Dynamic professional with a clean driving record and strong customer service skills, honed at Amazon Flex. Proven ability to optimize delivery routes, enhancing efficiency and ensuring timely service. Adept in team leadership and performance evaluations, fostering productivity and collaboration in fast-paced environments. Committed to maintaining high standards of safety and professionalism.

Overview

30
30
years of professional experience

Work History

Driver

Amazon Flex
06.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Reduced delivery times with careful planning and route optimization.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered Over 1000 Packages this year and maintained a high rating

Supervisor

AAA- ACG
02.2010 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Material Handler/Customer Service Cashier

Loves Travel Stop
01.2020 - 05.2022
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Delivered outstanding service, addressing client concerns promptly and professionally.

Soldier

US Army
08.1995 - 02.2004
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Secured and protected military property, assets, and personnel.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Maintained required level of proficiency in use of firearms.


Security Officer

Arko Executive
12.1999 - 04.2002
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Education

High School Diploma -

NCHS- West
Gaston, NC
06-1995

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • All Microsoft Products
  • Vehicle maintenance
  • Equipment operation
  • CCTV surveillance
  • Detail-oriented
  • CCTV monitoring
  • Patrol operations
  • Emergency response
  • Visitor tracking
  • Metal detector operation
  • Team building and leadership
  • Decision-making
  • New hire training
  • Handling escalations
  • Issue resolution
  • Employee scheduling
  • Complaint resolution
  • Leading team meetings
  • Call center operations
  • Proficient in [software] Microsoft Teams, and workday
  • Performance evaluations
  • Schedule coordination
  • Time tracking
  • CRM software proficiency

Timeline

Driver

Amazon Flex
06.2024 - Current

Material Handler/Customer Service Cashier

Loves Travel Stop
01.2020 - 05.2022

Supervisor

AAA- ACG
02.2010 - Current

Security Officer

Arko Executive
12.1999 - 04.2002

Soldier

US Army
08.1995 - 02.2004

High School Diploma -

NCHS- West

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Manuell Williams