Manuella Djapou Ngetcha

Updated ID security policies, procedures, standards and guidelines according to the department of federal requirements

Monitored Intrusion Detections Systems (IDS) console for active malware and determine the priority of response.

Researched hardware issues and worked with service providers to facilitate repairs

Trained new IT employees and explained protocol precisely and efficiently

Researched hardware issues and worked with service providers to facilitate repairs

Developed and maintained technical expertise in DHCP, lDNS, TCP/IP and UDP

Identify customers travel emergency needs and provide resolutions using sound judgement and business acumen.

Assist customers with timely case management. Conduct necessary research to qualify service providers abroad for patient treatment.

Monitoring client’s and travelers` situations to anticipate the proper course of action

Manages high profile and high cost medical evacuation and repatriations globally.

Assists in the planning and execution of sensitive and high profile political evacuation strategies.

Assists insurance policy holders to explain and clarify their insurance policies language regarding benefits.

Coordinates medical monitoring and medical travel arrangements with attending physicians globally.

Monitors to safeguard the company’s relationship(s) with client’s contacts, both internally and externally in

providing timely case management updates to facilitate cooperative working relationship.

Collaborates with internal departments, peers and senior management to continuously review internal tools, resource and customer feedbacks, for business development to meet contractual and service quality standards.

Provides live international travel security updates to travelers, employers, travel agents and cruise line vendors.

Negotiate and review client’s medical insurance coverage and process claim

Provides consistent and timely follow ups with patients and family members, in the decision making processes regarding treatment and medical transportation.

Consistently reviews provider invoices for cost containment and price negotiations within network discount agreements. Also reviews customer medical and travel expenses claims for disputes resolution.

Sets up airlines ticketing and hotel reservations. Makes arrangements for, and coordinates room and property rentals internationally.

Coordinates client’s events and logistical arrangements internationally.