Manuella Moutinho
Bristol
Summary
Diligent Licensed Optician offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Americas Best Contacts And Eyeclasses
05.2020 - 03.2025
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
Optical Manager
BJ’s Optical
05.2015 - 05.2020
- Excellent verbal and written communication skills are utilized daily to meet customers optical needs and communicate effectively as a liaison across all levels of the organization including my employees and upper management
- zoning, neutralizing and repairing eyeglasses, grinding lenses by utilizing the grinding wheel.
- administrative skills and duties include: sales development and placing eyeglass, contact and accessory orders
- Strong analytical skills utilized to review daily and monthly revenue reports in my region
- Knowledgeable about the organization compliance policies and always take appropriate actions when necessary
- Exceptional training and development skills in helping develop employees to become more effective sales associates
- Experience in identifying and recruiting optical talent and to train and help familiarize them with the stores policies
- Strong coaching and mentoring skills to help identify areas of improvement that include: initial customer contact, identify and meeting customer needs and full customer satisfaction upon dispensing
Licensed Optician
Walmart
05.2006 - 04.2015
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Licensed Optician
Lenscrafters
09.2001 - 05.2006
- filled in for store manager as needed.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Education
A.S. Degree - Science Ophthalmic and Dispensing
Middlesex Community College
Skills
- Human resource policies
- Hiring and training
- Shift scheduling
- Customer service
- proficient in excel and word
Awards
Optician “Student of The Year Award”, Middlesex Community College
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Store Manager
Americas Best Contacts And Eyeclasses
05.2020 - 03.2025
Optical Manager
BJ’s Optical
05.2015 - 05.2020
Licensed Optician
Walmart
05.2006 - 04.2015
Licensed Optician
Lenscrafters
09.2001 - 05.2006
A.S. Degree - Science Ophthalmic and Dispensing
Middlesex Community College
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