Manuella Paul
East Orange,NJ
Summary
Customer-centric professional with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths.
Overview
8
8
years of professional experience
Work History
Beauty Salon Owner
Self Employed Services
Parana, Brazil
01.2016 - 06.2024
- Developed and implemented a comprehensive customer loyalty program to increase repeat business.
- Created and managed the budget for all salon-related expenses, including supplies and personnel.
- Hired, trained, scheduled, and evaluated staff members in order to maintain high standards of service.
- Established relationships with local vendors for product discounts and promotions.
- Provided hands-on instruction on proper techniques for skincare treatments, makeup application, hair styling.
- Performed administrative duties such as payroll processing and bookkeeping activities.
- Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
- Oversaw day-to-day operations of the beauty salon ensuring smooth functioning of all activities.
Uber Driver
Self Employed Services
Parana, Brazil
01.2022 - 12.2023
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Cashier
Mini preço Mercado
Parana, Brazil
09.2016 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Foyer Duvin
Port Au Prince , Haiti06-2009
Skills
- Hair removal techniques
- Scalp treatments
- Makeup Application
- Staff Management
- Appointment Scheduling
- Health and safety
- Employee Recruiting
- Decision-Making
- Inventory Management
- Team Collaboration
- Manicures and Pedicures
- Time Management
- Analytical Thinking
Timeline
Uber Driver
Self Employed Services
01.2022 - 12.2023
Cashier
Mini preço Mercado
09.2016 - 10.2019
Beauty Salon Owner
Self Employed Services
01.2016 - 06.2024
High School Diploma -
Foyer Duvin