Manuel Lee Alaniz
Brownsville,TX
Summary
Strive to do better every day and improve.
Overview
13
13
years of professional experience
Work History
Level 3/4 Security Guard
Poli Investigations and Security Services
03.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Tech
FastRepairService1
03.2015 - Current
- Fix Screens, Batteries, Cameras on all sorts of cellphones (Apple and Samsung, etc.)
- Reprogramming, reboot, and fix viruses on computers
- Resolve troubleshooting issues
- Install Software, help with locked passcodes, installing devices onto computers/pc (Printers, Vinyl cut, etc.)
- Identify and resolve technical problems
- Sales of accessories
- Making sure each client is satisfied with the performed job
Assistant Coach Gymnastic
03.2015 - Current
- Assist in coaching various skill levels and ages on floor, beam, vault, and bars
- Help all children to develop to their full potential
- Provide instruction according to the skills identified per class and feedback for improvement
- Participate in coach training sessions
Admin 2 - Intent
Maximus
09.2023 - 06.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Customer Service
Dish Network
02.2014 - 02.2015
- Responsible for answering telephone calls and assist with technical support
- Assist customers with personal requests, by adding or updating cable and internet packages to their existing accounts
- Solve network or security problems with customer accounts
- Perform other duties as assigned by management
Credit card Fraud Department
ACT
01.2014 - 01.2015
- Responsible for answering telephone calls and assist customers with fraudulent transactions, perform investigation on purchases not made by the credit card holder
- Remove any unauthorized transactions and uplift any blocks that have been assigned to their account
- Perform other duties assigned by management
Team Member
Whataburger
03.2012 - 11.2013
- Cashier/Drive Thru- Assist by taking customer orders as they approached the intercom speaker
- Be able to count money for all transactions at the end of the shift
- Assist with the cooking when needed
- Go out the drive thru to give orders to the vehicles waiting
- Make sure restaurant was always clean
- Other duties as assigned by management
Education
High School Diploma -
Los Fresnos High School
907 N Arroyo Blvd, Los Fresnos, TX 7856604-2013
Skills
Level 2/3/4 Security Guard
Microsoft Certified
Diagnosing Pc (Hardware, Software, Upgrades, Programs)
Website Builder
Running a business
Page for business
Http://wwwfacebookcom/FastRepairService1
Timeline
Level 3/4 Security Guard
Poli Investigations and Security Services
03.2024 - Current
Admin 2 - Intent
Maximus
09.2023 - 06.2024
Tech
FastRepairService1
03.2015 - Current
Assistant Coach Gymnastic
03.2015 - Current
Customer Service
Dish Network
02.2014 - 02.2015
Credit card Fraud Department
ACT
01.2014 - 01.2015
Team Member
Whataburger
03.2012 - 11.2013
High School Diploma -
Los Fresnos High School
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