MANUEL OLUSEGUN AYODELE

• Developed and delivered technical presentations to prospects, customers, and internal teams.
• Provided product demonstrations to potential customers in order to showcase features and benefits.
• Created sales proposals for new and existing clients based on their individual needs.
• Analyzed customer requirements and identified solutions that best fit their business objectives.
• Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
• Collaborated with marketing team to create effective campaigns for new product launches.
• Researched competitive products in order to develop strategic positioning within the market.

• Messaging support to customer inquiries via phone call, email, and chat, giving prompt answers to customer questions. I provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
• Messaging Services to help prevent operational issues and incorporate strategies to optimize the use of technology and other procedures within a company.
• Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.
• Tackled troubleshooting and problem resolution to support end-user technical issues.
• Deploy advanced Microsoft 365 Services, including Enterprise and Mobility.
• Maintenance of On-Premises and Azure Active Directory environments, including Group Policies.
• Deploy Office/Microsoft 365 Environments.
• Supported new infrastructure planning and deployment to meet organizational expectations.
• Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
• Removed and replaced old hardware during routine upgrades and system repairs.
• Performed walk-throughs for new hires to aid in technological onboarding processes.

• Messaging Support.
• Installation of servers into racks according to rack elevation.
• Configure switches, routers, wireless APs, and firewalls.
• Network CLI configuration: Cisco IOS.
• Fixing all hardware issues.
• Capturing EDIs, asset tags, and other information according to customer needs.
• Tackled troubleshooting and problem resolution to support end-user technical issues.
• Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
• Removed and replaced old hardware during routine upgrades and system repairs.
• Provided technical support for hardware and software issues, troubleshooting any problems that arose.
• Deploy Azure AD Environments.
• Installed and configured computer systems, networks, printers and scanners in accordance with established standards.

• Working as the Lead Automation & Process Consultant on the Virgin Media & O2 Growth as Usual Program to improve B2B, B2C Telecommunication Services across the UK and guarantee their returns on Investments, driving down operational costs by 33%, and reducing their carbon footprint.
• Delivering configured workflow for rule-based processes using Appian to optimize processes and reduce operational costs for B2C and B2B solutions.
• Creating AS-IS, TO-BE process maps, identifying gaps within BAU processes, and proposing required changes in line with the POPIT Model and OSS to reduce turnaround time for network engineers.
• Created comprehensive reports on project progress and results for clients.

• Carrying out Requirement’s engineering (scope and product backlog) to deliver proposed changes to BCMA Bespoke Applications hosted on AWS and Microsoft Azure in collaboration with VPs and AVPs across NA, EMEA, APAC regions.

• Reviewing product artifacts, project documentations, lesson learned presentations to identify gaps, missed requirements, and technical debts with a view of determining a robust approach to successful trace placements.
• Set up the EMEA Support Desk (acting as the Single Point of Contact in EMEA) to provide prompt resolution to issues faced by Syndicates in placing deals.
• Elicited requirements and authored technical specifications for Citi Marketplace, Dell Server, Storage, and Networking for front-end, middle-end, and back-end applications as part of scaling up resources to meet work demands.
• Worked alongside Database Administrators (MongoDB) to correct errors posted in the Back-end Databases to resolve calculation errors and unrecorded fields and indexes,
• Participated in problem troubleshooting with North America and Asia Pacific colleagues to resolve trade placement issues for new trades.
• Led the transition of Support functions of existing North America, Asia Pacific region Trade Placement to Europe, Middle East, and Africa, domiciled at Canary Wharf Office, within the space of 3 months. This was made possible with my dedication, focus, and keen observation of all trade processes, procedures, and expected scenarios in line with the EU Digital Operational Resilience Act.
• Authored Technical Specifications, Documented and configured AWS Cloud Formation, Terraforms, S3, AWS Macie, EC2 Instances, User Interfaces, Process Flows and Main, Alternative Scenarios for all automated workflows – identity, authentication and validation across Citi Single Sign on applications ( including their enterprise marketplace)
• Implemented all missed requirements from the previous release of the OneBook Trading Application to enhance functionality and features.

• Working with the Head of Data, Operations, Engineering, Customer, and Business Line Product Managers, as well as c-suite stakeholders, to design the product roadmap, scope new work items, and envision Open Banking Project deliverables.
• Working collaboratively with internal and external stakeholders to elicit new requirements with the evolving cybersecurity threat landscape and regulatory changes.
• Decomposing requirements into epics, features, and user stories and writing acceptance criteria in BDD format.
• Co-Authoring the Open Banking Project Business Case, Project Initiation Documents, Target Operating Model and API Eco Systems data maps (Systems, Process & Experience APIs) across the Retail Online and Mobile Banking.
• Participating in cloud platform security operational readiness activities to ensure compliance on how the required controls can be demonstrated and associated risks managed to conclusion.

• Collaborating with API designers to determine technical approach to implementing the new Open Banking APIs (including Auth0 and Ping Intelligent Identity Platform), proposing strategy and recommendation to utilise the existing pingID message orchestration for identity and access management across the OBIEE for business and personal customers across Co-OP Business & Retail applications

• Participated in the successful migration from the existing screen scraping solutions to the Open Banking platforms in line with the OBIEE regulatory framework ( protection to customer PII and security of transactional data).

Worked on IBM Mainframe applications to identify complex processes with the current screen scraping model and proposed recommendation to migrate to Open Banking Platforms using Auth 2.0 & IAM, PAM.

• Providing Resolution support of tickets (events, incidents and problems)for Ping One, Ping Directory, Azure Federation, Ping Davinci Support service requests using a standardized approach and reviewing existing Standard Operating procedures and Triage process flows to align with our internal SLAs, in relation to the PingID MFA, Enable/Disable and Ping Federate Platforms ( via having a dedicated assigned PingID user account to respond swiftly and triage new/old tickets in real time.

• Enabled the delivery of API and Open Banking integrations, web, and mobile applications for new and existing products, facilitating JAD sessions with the product team, identifying deliverables within new markets, and liaising with internal/external stakeholders.
• Defined scope and associated timeframes, collaborating with Project and Products teams for Credit & Insurance products.
• Identified gaps in current product offering, with 3rd party applications, implementing improvements to new and existing financial products and services (including post-implementation reviews)
• Authored the Business Initiatives Business Case to influence senior stakeholders in funding the project based on the identified benefits of delivering the project across mobile and web applications for ThinkMoney Group.
• Devised data maps, user flows, and epics/user stories with acceptance criteria. Prepared product backlog and raised tickets in JIRA. Managed Kanban boards across multiple workstreams.
• Mapped the entire Equifax Back End and Middleware Process maps in readiness for integration with ThinkMoneyGroup Credit Engine to provide seamless integration for Ocean Finance, CredAbility, and Think Money Bank Applications for new and existing customers.
• Undertook Data Protection Impact assessments, supporting the protection of user data by administering Equifax Mainframe Applications and TransUnion Fraud applications to rectify data duplications and anomalies.
• Resolve credit reporting issues, verifying identity and fraud potential, undertaking root cause analysis, administering diverse authentication systems, and improving products as needed.
• Implement transformations, completing impact assessments, assessing defects, and embedding a focused resolution.
• Created technical specifications for Identify and Access Management.
• Led the migration to O365 across 4 organizations: this involves analysis of all colleagues' emails and shared mailboxes and migration from Microsoft Exchange to Office 365 applications.
• Migration of Confluence documents and pages to SharePoint Online for document collaboration.
• Documenting Lesson Learned feedback from project teams and driving improvements of internal processes/procedures for planned future changes.
• Revamped existing system to improve functionality or repurpose for new requirements.

• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Provided customer service to clients, including answering questions and resolving issues.
• Managing customer bank accounts, including opening and closing accounts and overseeing transactions.
• Authorizing and evaluating overdrafts and loans.
• Handling other transactions, such as writing cashier checks when necessary.
• Explaining banking services and products to clients based on their needs.
• Resolving clients' queries and complaints.
• Performing administrative and clerical duties, such as data entry and filing, when necessary.