Manuel Zambrano Villa
Hilliard,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Stays on top of accounting and general business needs. Diligent accounting, office administrative professional with over 10 years of experience in financial technology and service industry settings. Highly organized, hardworking and accuracy-driven.
Overview
13
13
years of professional experience
Work History
Accounts Payable Analyst
Coastal Ridge
Columbus, OH
12.2024 - Current
- Provided support during external and internal audits.
- Coordinated with procurement and receiving departments to confirm order accuracy.
- Created ad hoc reports as requested by management team members or other stakeholders.
- Liaised with vendors and customers to confirm information and address client issues.
- Negotiated terms with vendors when necessary to obtain discounts or early payment incentives.
- Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
- Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
- Collaborated with the accounting team to implement accounting system enhancements.
- Researched, resolved and responded to inquiries from vendors regarding payments.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Utilized accounting software for invoice processing and financial management.
- Classified and summarized financial data to compile and enter in financial records
- Worked closely with department personnel to produce accurate and timely bills.
- Reviewed invoices for accuracy and completeness.
- Recommended changes in existing practices or procedures based on knowledge gained from experience.
- Reconciled computer reports with manually maintained ledgers.
- Assisted with month-end closing procedures and financial reporting.
Senior Accounts Payable Specialist
Encova Mutual Insurance Group
Columbus, Ohio
06.2023 - 09.2024
- Reviewed reports each day to identify and resolve billing issues.
- Checked that all vendors had submitted accurate and complete W-9 forms required for payments.
- Evaluated and processed company purchase orders.
- Reached out to vendors to discuss and correct billing issues.
- Worked closely with department personnel to produce accurate and timely bills.
- Acted as subject matter expert for accounts payable matters in company.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Prepared and updated vendor files, tax documents and insurance information.
- Worked with purchasing group to resolve purchase order matching issues.
- Interfaced and responded to inquiries to correct accounts payable discrepancies.
Reconciliation Analyst
Fiserv
Dublin, OH
09.2018 - 11.2022
- Performed bookkeeping and accounting consulting services.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Received and recorded cash, checks and transfers.
- Classified and summarized financial data to compile and enter in financial records
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Accessed financial information to answer questions and gather details about specific accounts.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled or entered report discrepancies found in financial records.
- Performed financial calculations for amounts due, interest charges and balances.
- Matched orders with invoices and recorded required information.
- Monitored case work from variety of clients that were reporting out of balance discrepancies in general ledger accounts.
- Performed onboarding for new clients
- Initiated and reviewed escalations by each internal and external client.
Call Center Team Lead/Trainer
Fiserv
Dublin, OH
01.2015 - 09.2018
- Customer Solutions/Training
- Provided integrated coaching- through call monitors, side-by-side, and one-on-one communications
- Identified trends and areas of opportunity with associates; coached and trained accordingly
- Collaborated with other Leadership and WorkForce to ensure service levels were met
- Effectively handled escalated calls and serviced clients in an efficient manner
- Developed training documentation and process improvements based on department needs
- Conducted 2 successful Bank of America training classes
- Responsible to provide all new hires a positive onboarding experience
- Consistently had touchpoints for new hires from hire date to their 90 day ramp up period
- Card Back Office
- Perform general Back Office clerical tasks such as filing cardholder paperwork, completing a finalized packet of each case completed and working with various systems including Microsoft word, Excel, Outlook, VMware and others
- Web Bill Pay
- Resolving issues for numerous of Financial Institutions Bill Pay users via Phones or Email
- Fiserv product support for RXP11 via phones
- Responsible for resolving Bill Pay inquires and following up with sponsor with resolution
- Professionally working with Sponsors, giving first interaction resolution to any Bill Pay inquires
- Bill Pay Representative/ Payment Research/ Email
- Provided excellent and professional customer service for both English and Spanish speaking Bank of America clients
- Resolving customer inquiries received via phones or email; diagnosing and communicating resolutions to customers or bank representatives
- Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of all parties involved
- Negotiate with lenders on behalf of customers to find mutually agreeable solutions to Bill Payment disputes
- Provide follow up as needed on customers inquiries to ensure resolution satisfies customers ad meets all internal expectations
General Manager
Penn Station LLC
Powell, OH
03.2013 - 01.2015
- Led a team of 18-25 employees to provide excellent customer service
- Maintained a clean and safe environment for customers
- Controlled Labor and Food costs to a profitable margin
- Quickly and effectively provide solutions and resolutions for all customer complaints
- Responsible of hiring and conducting professional interviews
- Accountable of creating a detailed training manual
- Ensured proper staffing for holidays
- In charge of scheduling a strong and positive staff for lunch and dinner shifts
- Conducted weekly inventory to ensure shelf stock is up to date
- Responsible of tracking daily cash deposits
- Orchestrated monthly meetings to ensure all employees are up to date on all requirements and trained of any new changes to company standards
- Forecasted projected sales for each week to ensure shifts are staffed properly
Customer Experience Specialist
Fiserv
Dublin, Ohio
01.2012 - 03.2013
- Reviewed associate bilingual calls
- Provided feedback packages to supervisors via NICE and Email
- Provided Email communications to agents on performance
- Used active listening skills to determine commitment risks
- Consistently met weekly requirement goal on calls reviewed
Education
Hilliard Davidson High School
01.2008
Skills
- Creative Problem Solving
- Customer Relations
- Data Entry and 10-Key
- Bill Payment and Recordkeeping
- Data Analysis
- Precision and Accuracy
- Relationship Building
- Federal Regulation Compliance
- Time Management
- Proactive and Self-Motivated
- State Regulation Compliance
- Bank Statement Reconciliation
- Account Auditing
- Financial Calculation and Analysis
- Attention to Detail
- Record Reconciliation
- Handling Confidential Materials
- Financial Recordkeeping
- Compliance Software
- Departmental Collaboration
- Word Processing
- Microsoft Office
- Critical Thinking
- CRM Tracking
- General Ledger Management
Timeline
Accounts Payable Analyst
Coastal Ridge
12.2024 - Current
Senior Accounts Payable Specialist
Encova Mutual Insurance Group
06.2023 - 09.2024
Reconciliation Analyst
Fiserv
09.2018 - 11.2022
Call Center Team Lead/Trainer
Fiserv
01.2015 - 09.2018
General Manager
Penn Station LLC
03.2013 - 01.2015
Customer Experience Specialist
Fiserv
01.2012 - 03.2013
Hilliard Davidson High School
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