FRONT DESK AGENT
HOLIDAY INN RESORT & WATERPARK
01.2020
- Welcomes and manages guest arrivals using both manual and computerized methods to ensure satisfaction and accommodation preferences are met
- Handles guest departures by following established procedures, closing accounts, and preparing rooms for subsequent occupancy
- Manages financial transactions including cash handling, posting charges, and maintaining accurate hotel records to ensure precise billing upon check-out
- Provides courteous and informed assistance to guests regarding inquiries, reservations, and local events to optimize occupancy and revenue
- Managing incoming and outgoing calls, wake-up calls, and guest paging to deliver efficient service
- Maintains complete responsibility for personal bank as per hotel policy, ensuring accurate control of front desk cash transactions
- Ensures a consistently friendly, cheerful, and courteous demeanor when interacting with guests at all times.