Manveet Chadha
Owings Mills,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Information Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Senior Quality Analyst
Constellation
12.2022 - 05.2023
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Business/Quality Assurance Analyst
Ullico Inc
01.2022 - 11.2022
- Increased customer satisfaction by actively addressing concerns and providing prompt resolutions to reported issues.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Business/Quality Assurance Analyst
Bank Of America
06.2021 - 12.2021
- Identified areas of risk in projects early on, allowing for proactive mitigation strategies to be implemented.
- Collaborated with cross-functional teams to ensure project success and timely delivery of results.
- Facilitated clear communication between stakeholders through detailed documentation and regular status updates.
- Increased customer satisfaction by actively addressing concerns and providing prompt resolutions to reported issues.
Business Data Analyst
FEI Systems
10.2020 - 04.2021
- Identifies and documents business processes, system performance management, and other business improvement activities
- Assist in the authoring and execution of test cases and test scripts to validate the software's quality and ensure adherence to the business requirements
- Designs and updates DWH dataset requirements to stay up to date with changes
- Gather and analyze business requirements for Behavioral Health Data Warehouse (DWH) system for multiple different states
- Interact with the end-users on a weekly to monthly basis to improve or enhance existing DWH processes
- Execute weekly meetings with technical teams to translate business requirements and estimate development effort needed for two-week sprint cycle
- Designs and update DWH dataset requirements to stay up to date with changes
- Gathered, wrote requirements and designed process flow diagrams for new Datasets
- Assisted QA in testing the implementation of new dataset by ensuring the data entered in UI was correctly represented in Database tables
- Updated data mapping documents to stay up to date with changes made by client.
Senior Business Analyst/ Assistant Product Owner/ Scrum Master
Connect Your Care
01.2020 - 08.2020
- Performed day-to-day Product owner duties by prioritizing development work
- Managed backlog and sprint backlogs for upcoming sprints using the Jira tool
- Gathered requirements from the Product SME by holding weekly meetings
- Designed UI screens using the Invision tool and Microsoft Paint Brush
- Conducted biweekly UAT testing and oversee QA defect triage meetings
- Conducted weekly project status meetings with Product Owner and Chief Technology officer
- Handled release management for the project and provide biweekly release support
- Conducted biweekly Demo meetings with stakeholders and end users to show product progress and gather feedback for areas of improvement
- Made crucial decisions on the project go or no status with the Product Owner
- Conducted and Facilitated Scrum Meetings.
Lead Business/Quality Assurance Analyst
Chesapeake Employers Insurance
06.2018 - 01.2020
- Gathered and Translated Business requirements to ensure quality development of a Workman’s Compensation website and document management software
- Utilized client demographics data to devise a test strategy for testing website performance during peak times
- Designed and Managed application test result reports for the project manager and stakeholders
- Designed and Documented Test Plans, and Test strategy for company website and OnBase Document Management system implementation
- Designed and documented management software workflow process using Microsoft Visio Tool
- Tested and modified API web services written in XML to ensure clear communication between Website and Database servers.
Lead UAT/Business Analyst
T. Rowe Price
Owings Mills, MD
05.2016 - 05.2018
- Provided statistical information to ensure the most effective utilization of personnel, equipment, and materials for business operations
- Monitored and coordinated activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.) and made recommendations for improvement
- Tracked, maintained, analyzed, and provide current information on the operation's business scorecard or key performance indicators (KPIs)
- Oversaw the QA testing and development planning for the Service Now integration with the PVP application
- Designed use cases and conducted full-scale UAT for the new Service Now Application and assisted project managers and product owners during defect triage meetings
- Documented and Managed Test Cases, Test Scripts, and Defects through HP ALM
- Responsible for monthly Manual UAT Testing for Plan View Portal, a Retirement Management and Marketing project
- Conducted UAT Testing for multiple development teams at one time
- Built strong communication channels with Business Owners to ensure business requirements were properly defined among the development teams
- Wrote acceptance criteria and sizing user stories during sprint or release backlog meetings
- Attended Defect Triage meetings for prioritization and tracking
- Generated Status and Defects Reports daily and Monthly for Functional Managers and Product Owners.
Senior Data Quality Analyst
United Health Care
Baltimore, MD
10.2014 - 05.2016
- Conducted data mining, data modeling, statistical analysis, business intelligence gathering, trending and benchmarking
- Provided consistent, timely, and accurate reporting to meet business requirements and leveraged multiple legacy systems to be transformed into cloud services
- Supported decisions for high-priority enterprise initiatives involving IT/product development, customer service improvement, organizational realignment, and process re-engineering
- Recommended new tools for Project and Team Management
- Planned and implemented process for medical claims data audits on SQL and HADOOP databases
- Recommended solutions to improve the existing audit process to increase quality and data integrity
- Reported Defects by Manual Defect Reporting, Tool-based Defect Reporting, Working with HP ALM
- Conducted Weekly ETL testing in DWH to ensure data from source table is properly mapped using the data dictionary before being loaded in to destination tables
- Reviewed and modified stored procedures to ensure data is accurately transformed and loaded into destination tables
- Used Microsoft SQL to write SQL and validate the back end and maintain Data integrity
- Designed templates for Testing Status Reports for the QA and Development Manager on a weekly and monthly basis.
Quality Assurance / Business Analyst
Edaptive Systems LLC
Owings Mills, MD
06.2014 - 10.2014
- Controlled multifunctional state medical data transfer on (TMSIS)
- Designed and Implemented Regression Testing to ensure Test Coverage met all requirements on TMSIS
- Used ALM (QC) for managing, Software defects, Test Cases, and Test Plans
- Tested application on UNIX operating systems
- Prepared Functional Test Cases against the Functional Specification and Requirements
- Executed System Integration and Function Test to check the functionality of the application
- Wrote Structured Query Language (SQL), join query to read data from the database, and manipulate data for back-end testing.
Quality Assurance/ Business Analyst
GOOD Technology
Columbia, MD
05.2013 - 06.2014
- Recommended and Implemented the Automation Process to test the Build for stability and known issues before installing on testing environments
- Organized monthly meetings with the client services team to address client concerns and questions
- Designed Test Plans and Test cases to increase Manual testing efficiency and keep Test coverage up to date with Change Requests from clients
- Reported and Monitored defects through JIRA for all new and outstanding issues
- Prepared and executed Automation Test Scripts using QTP according to manual test cases.
Quality Assurance Analyst
General Dynamics
Towson, MD
02.2012 - 05.2013
- Strategically prioritized, planned, and coordinated quality projects to ensure on-time, requirements-compliant completion
- Effectively analyzed internal processes to define inefficiencies and provided expert recommendations to boost productivity and streamline workflow
- Conducted regression and in-sprint automation testing using QTP record and playback
- Maintained and modified QTP scripts to keep up with the changing requirements
Education
Bachelor of Science - Business Administration
Stevenson University
Owings Mills, MD11.2025
Skills
- Customer Service
- Microsoft applications proficiency
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Creative Thinking
- Teamwork and Collaboration
- Team Supervision
- Excellent Communication
- Task Prioritization
Timeline
Senior Quality Analyst
Constellation
12.2022 - 05.2023
Business/Quality Assurance Analyst
Ullico Inc
01.2022 - 11.2022
Business/Quality Assurance Analyst
Bank Of America
06.2021 - 12.2021
Business Data Analyst
FEI Systems
10.2020 - 04.2021
Senior Business Analyst/ Assistant Product Owner/ Scrum Master
Connect Your Care
01.2020 - 08.2020
Lead Business/Quality Assurance Analyst
Chesapeake Employers Insurance
06.2018 - 01.2020
Lead UAT/Business Analyst
T. Rowe Price
05.2016 - 05.2018
Senior Data Quality Analyst
United Health Care
10.2014 - 05.2016
Quality Assurance / Business Analyst
Edaptive Systems LLC
06.2014 - 10.2014
Quality Assurance/ Business Analyst
GOOD Technology
05.2013 - 06.2014
Quality Assurance Analyst
General Dynamics
02.2012 - 05.2013
Bachelor of Science - Business Administration
Stevenson University