Boston Community Pediatrics, Project Manager, Design Lead, 09/01/24, Present, Boston, Led a cross-functional team of 14 to redesign the SNAP benefits renewal experience, managing task delegation, project timelines, and stakeholder communication., Conducted 2 user interviews, 2 shadowing sessions and 2 co-creation workshops; translated insights into journey maps and a comprehensive service blueprint., Designed an integrated onboarding and support system combining digital (Figma prototype) and physical (print material) touchpoints to ensure accessibility across user needs., Used real-time usability testing to iterate on both formats, contributing to a 40% reduction in support errors and improved user clarity throughout the renewal process. Creature Conserve Project, Project Manager, 01/01/24, 05/01/24, Boston, Managed a 12-person interdisciplinary team to design student-centric Art-Sci collaboration programs., Developed a student engagement strategy, visual storytelling framework, and outreach materials using Figma and FigJam., Achieved 25% cost savings and optimized over 240 hours through efficient team workflows and timeline management.