Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Manvir Singh

Sacramento,CA

Summary

A seasoned leader with a proven track record at SmartStop Self Storage, I excel in operations management and strategic planning, enhancing team performance and customer satisfaction. Skilled in Microsoft Office and coaching, I've significantly contributed to process improvements and organizational growth. My approach transforms challenges into achievements, ensuring operational excellence.

Overview

9
9
years of professional experience

Work History

District Manager in Training

SmartStop Self Storage
Sacramento, CA
06.2024 - Current
  • Participated in recruitment efforts, including interviewing and selecting candidates.
  • Met regularly with store managers to discuss opportunities and challenges.
  • Evaluated employee performance regularly and provided constructive feedback where necessary.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Participated in leadership training sessions to develop managerial skills.
  • Motivated store personnel through positive reinforcement techniques.
  • Resolved customer complaints promptly and professionally in a timely manner.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Conducted site visits, performed quarterly site reviews, and identified and coached the team on areas of opportunity.
  • Communicated corporate initiatives to store teams effectively.
  • Monitored store performance, analyzed data and developed strategies to improve operations.

District Trainer

SmartStop Self Storage
Sacramento, CA
11.2021 - 05.2024
  • Assist in the initial phone screening of potential field new hires.
  • Onboard, train, and assist new hires.
  • Train and assist in the development of the team on company policies, procedures, and systems.
  • Proactively guide and direct others toward meeting business objectives, while encouraging openness, creativity, and innovation.
  • Strengthens underperformers by analyzing problem areas and turning them into positive situations.
  • Handle daily payments, collections, receipts, and local business transactions.
  • Perform regular physical inspections of site(s), recognize areas for improvement, and report any issues or opportunities to the District Manager.
  • Prepare all training materials that are required prior to the training.
  • Keep calendars and all new-hire onboarding and training documents organized.
  • Complete all new hire onboarding training, and distribute documentation as required.
  • Review auction files for accuracy and completeness for all 11 stores, and send them to the District Manager for final review.

Store Manager

SmartStop Self Storage
Sacramento, CA
06.2021 - 11.2021
  • Responsible for daily business operations, rental of storage units, preparing rental agreements, and handling daily financial transactions.
  • Lead management, call new leads and reservations, show urgency, and convert them to rentals.
  • Maintain the office and the property by keeping it clean and secure, and keeping the units rent-ready.
  • Accepts payments, maintains an accurate petty cash log, prepares and makes daily bank deposits.
  • Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
  • Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional, and customer relation skills, as approved by management.
  • Handling customer complaints or concerns professionally and in a timely manner.
  • Prepare units for auction, auction files, and vacate units as prescribed by law and approved by management.

Assistant Store Manager

SmartStop Self Storage
Sacramento, CA
05.2020 - 06.2021
  • Daily Operations of the Storage Facility.
  • Assisting customers with storage rentals, lease preparation, and required paperwork.
  • Daily bank deposits and management of funds.
  • Property upkeep and cleaning.
  • Daily Report Preparation.
  • Merchandise inventory control and sales.
  • Daily collection calls and local marketing.
  • Auction process: preparation of auction files and post-auctions on the auction website.
  • Lock Cuts and Incident Reports.
  • Work with vendors for repairs and property maintenance.
  • Order inventory and office supplies.
  • Prepare month-end files.

Admissions and Records Assistant

Lincoln University
Oakland, CA
05.2016 - 04.2021
  • Process student requests and issue official letters.
  • Assist students and visitors at the counter and handle phone inquiries.
  • Prepare and create permanent student folders.
  • File and maintain student records and documents.
  • Retrieve and return student files as needed.
  • Maintain and update the Student Information System database.
  • Organize and manage current and graduate student file rooms.
  • Respond to emails promptly and professionally.
  • Process recruiter commissions and prepare necessary lists and reports.
  • Assist in organizing events, including the annual graduation ceremony.
  • Set up and prepare faculty and board rooms for meetings.
  • Handle incoming and outgoing mail efficiently.
  • Perform office closing routines, and prepare the office for the next business day.

Assistant Manager

FastTrack Airport Parking
Oakland, CA
01.2020 - 03.2020
  • Supervise and manage a team of 13, including cashiers and shuttle drivers.
  • Oversee day-to-day business operations, and ensure a smooth workflow.
  • Address customer issues and complaints with professionalism and efficiency.
  • Hire, train, and onboard new staff while ensuring compliance with company policies.
  • Oversee shuttle fleet maintenance, repairs, lot upkeep, and safety inspections.
  • Create employee schedules, manage work hours, and process payroll.
  • Collaborate with company vendors and partners to drive sales growth.
  • Develop and maintain excellent customer service relations.
  • Review daily business reports, cashier logs, and driver reports; deposit daily cash.
  • Handle and respond to email and phone inquiries in a timely manner.
  • Review and process damage claims, ensuring all incidents are thoroughly addressed.
  • Process customer refunds promptly and accurately.
  • Manage inventory and order business supplies as needed.

Education

Bachelor in Business Administration -

Lincoln University
Oakland
12.2019

Skills

  • Microsoft Office
  • Organizational skills
  • Coaching and mentoring
  • Staff training and development
  • Resource utilization
  • Superb time management
  • Sales techniques
  • Project Support
  • Customer relations
  • Schedule management
  • Vendor management
  • Employee mentoring
  • Operations management
  • Inventory control
  • Strategic planning
  • Process improvements

References

References available upon request.

Timeline

District Manager in Training

SmartStop Self Storage
06.2024 - Current

District Trainer

SmartStop Self Storage
11.2021 - 05.2024

Store Manager

SmartStop Self Storage
06.2021 - 11.2021

Assistant Store Manager

SmartStop Self Storage
05.2020 - 06.2021

Assistant Manager

FastTrack Airport Parking
01.2020 - 03.2020

Admissions and Records Assistant

Lincoln University
05.2016 - 04.2021

Bachelor in Business Administration -

Lincoln University

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