Manwal Hanna
El Cajon,California
Summary
Dedicated and passionate future Firefighter currently studying Fire Science at Mira Mar College. I am a fast learner and can pick up any skill in a short amount of time. I enjoy working with any age group and have years of experience doing so, both in my personal life and my work life. I have a desire to take on any new challenges that come at me as I see them as learning experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
In N Out Associate
Store #73
El Cajon, California
09.2022 - 02.2024
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
KFC Team Member
Fletcher Parkway
El Cajon, California
06.2021 - 06.2022
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
Education
CPR Certification - Health Services
Mira Mar/American Heart Association
Mira Mesa10-2023
High School Diploma -
Granite Hills
San Diego 06-2023
Some College (No Degree) - Fire Science
San Diego Mira Mar College
Mira MesaSkills
- Communication
- Fast Learner
- Adaptability
- Dedicated Team Player
- Critical Thinking Skills
- Computer Skills
- Customer Engagement
- Customer Interaction
- Relationship Building
- Customer Service
- Decision-Making
Community Service
Kennedy Rec Center, El Cajon, 05/01/22, 10/31/22, Kennedy Rec Center has a basketball league of theirs that you can join and play basketball with other people around your age.
Affiliations
- Playing basketball at the gym
- Working out at the gym
- Video Games
- Drawing
- Hanging out with my family
Languages
Chaldean
Native/ Bilingual
English
Full Professional
Arabic
Limited
Certification
- CPR Certification
- Food Handlers Certificate
Timeline
In N Out Associate
Store #73
09.2022 - 02.2024
KFC Team Member
Fletcher Parkway
06.2021 - 06.2022
CPR Certification - Health Services
Mira Mar/American Heart Association
High School Diploma -
Granite Hills
Some College (No Degree) - Fire Science
San Diego Mira Mar College