MANYA FARIDANI
MALIBU,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Benjamin Jewelers. Skilled in relationship-building and effective communication, adept at creating welcoming environments and fostering team collaboration. You have demonstrated ability to manage operations and drive service excellence, achieving significant improvements in business performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Hollywood Beach Cafe
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Salon Owner/Operator
Self-employed
10.2016 - 04.2017
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Sales Associate
Benjamin Jewelers
12.2014 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
JCPenney
12.2010 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
J.D. - Juris Doctor
University of West Los Angeles
Los Angeles, CA03.2022
Bachelor of Arts - Art
Elmi Karbordi
Tehran, Iran03.2008
Skills
- Ability to read and write in Farsi
- communicate effectively in both written and oral form
- conduct legal research and analysis
- Writing and editing
- Organization and management
- Relationship-building and collaboration
- Background knowledge
- Exposure to the law
Languages
Farsi
Native or Bilingual
Timeline
Assistant Manager
Hollywood Beach Cafe
08.2020 - Current
Salon Owner/Operator
Self-employed
10.2016 - 04.2017
Sales Associate
Benjamin Jewelers
12.2014 - 08.2016
Sales Associate
JCPenney
12.2010 - 11.2014
J.D. - Juris Doctor
University of West Los Angeles
Bachelor of Arts - Art
Elmi Karbordi
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