Misty Manzi

• Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
• Enabled smooth business transactions with well-organized contract administration processes that ensured compliance with legal requirements.
• Kept meticulous records of all repairs performed, ensuring accurate documentation for warranty purposes.
• Standardized configuration management practices across all storage devices, simplifying administration tasks and reducing human error risk factors.
• communicated with dealership & Ford filling claims

• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Recorded expenses and maintained accounting records.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• All employee payroll data entry
• Shipping & Receiving, Input receipt payables.
• Dynamic Office Manager with extensive experience overseeing office operations to ensure a productive and positive work atmosphere. Adept in providing outstanding day-to-day administrative support to management and staff. CHRO certified and committed to continually growing both professionally and personally.

I am responsible for assisting customers in finding the appropriate parts for their vehicle, looking up, ordering shipping & receiving parts Monitor parts inventory in the shop or store, to organize inventory in for easy order pulls, and to replenish inventory as needed In a wholesale parts store, you need to maintain good inventory to respond in a timely manner to local shop orders In a service shop, you have to keep parts on hand for common auto repairs In retail parts stores, you need inventory to accommodate customers Activate various warranties, Cancel warranties and send refunds to appropriate parties once a week, Provide finance department with cancellation quotes as needed Conduct monthly recon of schedules (service contracts, etch payable Be able to establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders Check each repair order against the vehicle service history to avoid making duplicate claims Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority, Will process part and inventory warranties Verify receipt of paymen

• Hired to return and bring service up from the ashes Tom (Mgr
• At time) wanted the best, pulled me and one other girl
• Was able to bring CSI from 21% National to 78% in just 27 short days
• After seeing dealership was not headed where I wanted to build my career and security due to Tom leaving shortly after a month and had no management for months
• Went under construction of several managers whom just could not help with the issues we was having
• Head of KIA Service

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments., Worked and Certified in Nissan and KIA both sides at start, was offer of Head of KIA after 5 short months
• Parts Manager & I ran the KIA Service dept
• Alone
• Scheduled appointments for new and special order customers
• Welcomed customers and made general assessments of vehicle issues
• Worked to ensure Customer satisfaction and handled customer issues
• Recorded customer vehicle service issues in company database
• Resolved customer complaints and minor customer service issues
• Performed customer follow-up Contact to ensure customer satisfaction
• Prepared summaries of vehicle issues for auto technicians
• Performed basic auto repairs and assisted with more complex vehicle problems
• Prepared customer invoices and processed customer payments
• Greeted customers, Followed checklists to verify that all important parts were examined
• Examined vehicles to determine the extent of damage or malfunctions
• Communicated with customers regarding vehicle issues and potential repairs
• Maintained a 986% customer service satisfaction rating in CSI as well as above 80% gross profit each month
• Contributed to repeat and referral business by using strong customer service and problem solving skills
• Organized work records and filed reports
• Reviewed the work of up to 8 auto mechanics including 1 KIA Master Tech I worked very close to on daily bases
• Approved and set up all rental and loaner car apps when and if needed

• Started as a, while in high school, worked up to counter in parts under Mac McIntyre (Big A Auto) and Mike Greene at Interstate
• Door opened to Service at this time