Maon Adams
Cincinnati,OH
Summary
Customer Service Representative knowledgeable in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build positive relationships with consumers. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated in maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Prosthodontic Assistant
Clearchoice Dental Implant Center
01.2023 - 09.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
Beverage Server/Cashier
Hard Rock Casino
12.2021 - 11.2022
- Greeted customers entering casino and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Upsold additional products and services to customers, increasing revenue.
Customer Service Representative
Larosas Guest Service Center
09.2019 - 11.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Associate
Kroger
05.2015 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Science - Biology
University of Cincinnati
Cincinnati, OH12.2022
Skills
- Quality Assurance Controls
- Active Listening
- Technical Support
- Product Promotion
- Customer Retention Strategies
- Sales Expertise
- POS Systems and Ordering Platforms
- Call Triaging
- Medical Terminology Knowledge
- Computer Proficiency
- Retail Sales Customer Service
- Call Center Operations
Certification
- RDA - Registered Dental Assistant
Timeline
Prosthodontic Assistant
Clearchoice Dental Implant Center
01.2023 - 09.2023
Beverage Server/Cashier
Hard Rock Casino
12.2021 - 11.2022
Customer Service Representative
Larosas Guest Service Center
09.2019 - 11.2021
Customer Service Associate
Kroger
05.2015 - 08.2019
Bachelor of Science - Biology
University of Cincinnati
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