Maria Oralia Gonzalez De La Rosa
Las Vegas,NV
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Server offering 7 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations. I have already Food Handler card and TAM card. I'm Bilingual, English, Spanish
Overview
8
8
years of professional experience
Work History
Server
New Day Cafe
Las Vegas, NV
04.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Red O taste of Mexico
San Diego, CA
05.2021 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products
- sale of tequila, wines, cocktails and food of high quality and price
- Team work
- I follow instructions
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded to ad hoc cleaning duties at end of shift.
Server
Bay Park Fish Co.
San Diego, CA
07.2020 - 09.2021
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Ihop
San Diego , CA
02.2019 - 04.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
Server
Dennys Diner
San Diego , CA
02.2016 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
GED -
Public Education
San Diego, CA03-2012
Skills
- Guest Engagement
- Safe Food Handling
- Supply Restocking
- Food Delivery
- Beverage Preparation
- Food Running
- Table Bussing
- Table Setting
- Effective Customer Upselling
- Service Prioritization
- Menu Memorization
- Menu Knowledge
- Guest Seating
- Liquor, Wine, and Food Service
- POS Operation
- Cash Handling
- Dining Customer Service
- Item Promotion
- Sales Expertise
- Positive and Professional
- High-Volume Dining
- Price Memorization
- Suggestive Selling
Timeline
Server
New Day Cafe
04.2024 - Current
Server
Red O taste of Mexico
05.2021 - 11.2023
Server
Bay Park Fish Co.
07.2020 - 09.2021
Server
Ihop
02.2019 - 04.2020
Server
Dennys Diner
02.2016 - 03.2020
GED -
Public Education
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