Prisilla Moleta
Waipahu,HI
Summary
Dynamic professional with a proven track record at Honowai Elementary School, excelling in teamwork and problem-solving. Enhanced operational efficiency by mastering warehouse equipment and fostering a collaborative environment. Recognized for delivering exceptional customer service and maintaining positive relationships. Adaptable and quick learner, consistently achieving targets and driving productivity improvements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
PPT (Planning and Placement Team)
Honowai Elementary School
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Warehouse Packer
Webco
08.2023 - 08.2024
- Pack and label products accurately for shipment to ensure timely deliveries.
- Operate warehouse equipment such as forklifts and pallet jacks to enhance .
- Collaborate with team members to meet daily production targets effectively.
- Train new employees on packing procedures and safety protocols, fostering a safe environment.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
Server
Dennys Restaurant
12.2010 - 03.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed accurate order processing using POS systems, minimizing errors and enhancing operational efficiency.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Ensured compliance with health and safety regulations, promoting a safe dining environment for guests and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Call Center Representative
Relay Hawaii
01.2007 - 01.2007
- Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
- Developed scripts for common inquiries, increasing consistency in customer communications.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered prompt service to prioritize customer needs.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
PPT (Planning and Placement Team)
Honowai Elementary School
04.2024 - Current
Warehouse Packer
Webco
08.2023 - 08.2024
Server
Dennys Restaurant
12.2010 - 03.2022
Call Center Representative
Relay Hawaii
01.2007 - 01.2007