Mapa Naeata
Draper,UT
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager / Sales
Admiral Beverage - M & M Distribution
10.2006 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Streamlined account management processes, reducing response times and improving client service quality.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
West High School
Salt Lake City, UT06.1992
Skills
- Account Management
- Customer Service
- Customer Satisfaction
- Upselling
- Contract Negotiation
- Marketing
Timeline
Account Manager / Sales
Admiral Beverage - M & M Distribution
10.2006 - 09.2024
High School Diploma -
West High School
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