Hi, I’m
MA.PERPETUA MANALOTO
Las Vegas,NV
Summary
Proven leader in hospitality and customer service, excelling in roles at prestigious companies in Yachting Industry. Demonstrated ability to enhance passenger experiences and resolve conflicts with professionalism. Skilled in safety protocols and interpersonal relations, consistently achieving company goals. Recognized for outstanding teamwork and commitment to excellence, embodying strong work ethic and problem-solving abilities.
Overview
23
years of professional experience
Work History
Zeta Yacht
Service Yacht Stewardess
06.2021 - 09.2023
Job overview
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Lewis Grand Hotel Philippines
Executive Secretary
09.2017 - 11.2017
Job overview
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
Motor Yacht Lady Ann Magee
Chief Yacht Stewardess
05.2008 - 12.2015
Job overview
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
Informatics Computer School
Sales Officer
01.2001 - 02.2003
Job overview
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about various computer courses.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Meeting the companies Quota in a month.
- Scouting the different companies to offer the school's customized program designed for the professionals.
Education
University of The East Manila, Philippines
Bachelor of Arts from Major in International Studies
04.2001
Skills
- Exceptional communication
- Passenger Assistance
- Safety of life at Sea training safety expertise
- Document Verification
- Food and Beverage Service
- Emergency response training
- Interpersonal Relations
- Security awareness
- Menu Planning
- Cabin management abilities
- VIP passenger care
- Grooming and presentation
- Strong Work Ethic
- Customer Service
- Verbal and written communication
- Cleanliness and sanitation
- Hospitality service expertise
- Training and coaching
- Professional Appearance
- Emergency Care
- Food and beverage preparation
- Schedule Management
- Company policy adherence
- Administrative tasks
- Marketing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Leadership
Timeline
Service Yacht Stewardess
Zeta Yacht
06.2021 - 09.2023
Executive Secretary
Lewis Grand Hotel Philippines
09.2017 - 11.2017
Chief Yacht Stewardess
Motor Yacht Lady Ann Magee
05.2008 - 12.2015
Sales Officer
Informatics Computer School
01.2001 - 02.2003
University of The East
Bachelor of Arts from Major in International Studies