Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maple Porr

Lyndhurst,NJ

Summary

Customer Experience Specialist with proven expertise in enhancing service standards and operational efficiency at Red Robin. Demonstrated ability in guest reception and team coordination, leading to improved workplace productivity and elevated customer satisfaction. Proficient in reservation planning and administrative processes, consistently delivering results without reliance on daily task descriptions. Seeking to leverage these skills in a dynamic environment focused on exceptional service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Hostess

Red Robin
Clifton, NJ
11.2024 - Current
  • Stocked server areas with supplies before, during and after shifts.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Answered customers' questions about hours, seating, current wait time and other information.

Administrative Assistant

Teen Challenge Illinois
East Peoria, IL
01.2024 - 12.2024
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Assembly Line Worker

R and R Bindery
Carlinville , IL
07.2023 - 12.2023
  • Facilitated communication between production departments to streamline operations.
  • Maintained a clean and safe production environment, adhering to health and safety standards.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Ensured work areas were kept clean and organized at all times.

Administrative Assistant

Visual Plus
Hasbrouck Heights, NJ
05.2022 - 06.2023
  • Developed and maintained filing systems for confidential documents and records.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Facilitated communication between different departments within the organization.

Cashier Manager

Snappy Mart
Wynne , AR
02.2020 - 11.2022
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Analyzed sales data to identify opportunities for improvement in store performance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Ministry Certificate - Ministry

Hoving Home Leadership Academy
Garrison NY
01-2024

Associate of Science - Computational Science

Lane College
Jackson TN
06-2006

High School Diploma -

Indiana Area St High
Indiana, PA
04-1997

Some College (No Degree) - Education Administration

Bergen Community College
Paramus, NJ

Skills

  • Greeting and seating
  • Exceptional communication
  • Strong leadership
  • Team management
  • Guest relations management
  • Salesmanship

Certification

  • food handlers certificate
  • Hoving Home Leadership Academy
  • Teen Challenge Ministry

Timeline

Head Hostess

Red Robin
11.2024 - Current

Administrative Assistant

Teen Challenge Illinois
01.2024 - 12.2024

Assembly Line Worker

R and R Bindery
07.2023 - 12.2023

Administrative Assistant

Visual Plus
05.2022 - 06.2023

Cashier Manager

Snappy Mart
02.2020 - 11.2022

Ministry Certificate - Ministry

Hoving Home Leadership Academy

Associate of Science - Computational Science

Lane College

High School Diploma -

Indiana Area St High

Some College (No Degree) - Education Administration

Bergen Community College

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Maple Porr