Maqsood Badghisi
Albany
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Support Specialist – Tier 1
Deep Blue Communications a Comcast Business 1
11.2021 - Current
- Handle inbound customer repair request via phone, portal, email, network monitoring tools & manage queues
- Diagnose and troubleshoot OSI Layer 1 and 2 network issues remotely with both technical and non-technical onsite resources
- Diagnose and troubleshoot DHCP issues remotely with both technical and nontechnical onsite resources
- Hands on experience with ZyXel, HPE/Aruba, Ruckus, Juniper, and Cisco hardware to use CLI commands and configure the above hardware
- Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution
- Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
- Achieve standards for consistent performance (scorecards)
- Utilize tools and resources to troubleshoot and repair managed services customer problems.
Admin/IT Support Sepecialist
PULAU Corporation
07.2019 - 08.2021
- Jointly solved problems through collaboration with team members
- Proven experience troubleshooting problems ranging from server, network, and PC issues
- Updated the database and VPN security patches & collaborated with database admin
- Collaborated with simulator technicians in troubleshooting and maintenance of MI-17, PC-12 & Blackhawk flight simulators
- Installed and loaded images files to simulator computers and updated the software
- Lubricated the simulator hardware parts to prevent from rust and corrosion
- Other duties assigned by head of IT department.
Administrative Officer
ARMA Aviation Corporation
11.2018 - 06.2019
- Ensured managerial office cleanliness
- Performed printing and make copies as required
- Took and relayed messages
- Created and updated records/documents as directed
- Tracked office supplies, and request new supplies as required
- Prepared and maintained new hire forms
- Submitted timely reports as assigned
- Assisted with vehicle pass renewal
- Acted as translator for high level meetings.
Network Engineer
MultiNet ISP LTD Company
06.2006 - 09.2017
- Responded to customer support requests that come in via phone, email, chat
- Interact with clients using professionalism and promptness
- Jointly solved problems through collaboration with team members
- Proven experience troubleshooting problems ranging from server, network
- Must provide quality customer service skills in all forms of communication
- Collaborated with Tier 2 and Tier 3 technicians on escalated customer requests
- Documented resolutions and build knowledge base articles
- Engaged in continued certification training to improve their skillset
- Other duties assigned by the related department.
Administrative Officer
Perini Management Services, Inc
10.2004 - 03.2006
- Collaborated with management to develop, prepare, and implement safety and security policies and procedures
- Coordinated the safety and security programs to promote and ensure a safe working environment
- Evaluated the effectiveness of safety and security programs
- Tracked all vehicles using online maps, marked routes and coordinated security personnel during operations
- Summited recommendations for improvements and additions to the safety management program.
Education
Sami High School
Ghor, AfghanistanMaster of Business Administration, MBA - HR & Management
Kardan University
Kabul, Afghanistan01.2021
Bachelor’s in business administration, BBA - Management
Aria University
Mazar, Afghanistan01.2015
Certification
- Microsoft Certified System Associate (MCSA)
- Microsoft Certified System Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
- CompTIA A+
- CompTIA Network +
- Engineering Cisco Meraki Solution 1 (ECMS1)
Locations
Albany, NY
Timeline
Technical Support Specialist – Tier 1
Deep Blue Communications a Comcast Business 1
11.2021 - Current
Admin/IT Support Sepecialist
PULAU Corporation
07.2019 - 08.2021
Administrative Officer
ARMA Aviation Corporation
11.2018 - 06.2019
Network Engineer
MultiNet ISP LTD Company
06.2006 - 09.2017
Administrative Officer
Perini Management Services, Inc
10.2004 - 03.2006
Sami High School
Master of Business Administration, MBA - HR & Management
Kardan University
Bachelor’s in business administration, BBA - Management
Aria University
- Microsoft Certified System Associate (MCSA)
- Microsoft Certified System Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
- CompTIA A+
- CompTIA Network +
- Engineering Cisco Meraki Solution 1 (ECMS1)
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