Maquita Charly
Greenville ,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Call4Health
12.2022 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Service Representative
TSYS Global Payments
03.2021 - 07.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
Call Center Representative
AARP
09.2021 - 01.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted available products and services to customers during service, account management and order calls.
- Effective liaison between customers and internal departments.
Costumer Service Representative
Sykes Work from Home
07.2019 - 09.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Call Agent
AT&T
02.2017 - 03.2018
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Updated customer records in CRM to document interactions.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Cashier/Customer Service
Wendy's
05.2012 - 08.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate's degree - Human Services
Midlands Technical College
West, SC04.2014
High school diploma - Human Services
Brookland High School
05.2012
Skills
- Call center management (3 years)
- Customer support (8 years)
- Microsoft Office
- Store management (3 years)
- Customer Relations
- Work from home (5 years)
- Languages
- English - Expert
- Account Updates
- Database Maintenance
- Calendar Management
- Customer Support
- Problem-solving skills
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Customer communications
- Call Control
- Complaint resolution
- Appointment Scheduling
Accomplishments
- Documented and resolved customer issues which led to Results.
- Achieved Results by completing Task with accuracy and efficiency.
- Achieved goal results through effectively helping with different Task.
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
Additional Information
- CPSP - Certified Professional Sales Person (10+) years
Timeline
Call Center Representative
Call4Health
12.2022 - 06.2024
Call Center Representative
AARP
09.2021 - 01.2022
Service Representative
TSYS Global Payments
03.2021 - 07.2022
Costumer Service Representative
Sykes Work from Home
07.2019 - 09.2020
Call Agent
AT&T
02.2017 - 03.2018
Cashier/Customer Service
Wendy's
05.2012 - 08.2016
Associate's degree - Human Services
Midlands Technical College
High school diploma - Human Services
Brookland High School
- Sales Essentials Certificate
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
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