Marquilia Hardy
Raleigh,NC
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Seeking to contribute exceptional organizational and communication skills to enhance operational effectiveness as a Virtual Assistant.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Freelance
02.2021 - Current
- Managed CRM input, exports and clean up.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Uploaded files for team use on Google Suite and SharePoint.
- Provide administrative support to executives by managing calendars, scheduling appointments, and coordinating meetings.
- Efficiently handle travel arrangements, including booking flights, accommodations, and preparing itineraries.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Support Supervisor
Macy's
11.2017 - 05.2020
- Assisted management with special projects to complete all tasks by deadlines.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Facilitated seamless transitions during staffing changes by maintaining up-to-date employee records and ensuring timely completion of onboarding paperwork for new hires so they could begin contributing productively right away following initial orientation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared detailed documents and reports in adherence administrative processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Social Media Coordinator
Head To Toe Showroom
07.2016 - 10.2017
- Drove cross-functional collaboration with focus on quality service delivery.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created content strategies for digital media.
- Conducted research to determine current benchmark trends and audience preferences.
- Analyzed and reported social media and online marketing campaign results.
Education
BBA - International Business
Florida International University
Miami, FL04.2013
Skills
- Research and Analytical Skills
- QuickBooks
- Spreadsheet Management
- Scheduling
- Travel Planning
- Event Planning
- Organizing and Categorizing Data
- Scheduling and calendar management
- Writing reports
- Project Management
Timeline
Virtual Assistant
Freelance
02.2021 - Current
Administrative Support Supervisor
Macy's
11.2017 - 05.2020
Social Media Coordinator
Head To Toe Showroom
07.2016 - 10.2017
BBA - International Business
Florida International University