Marjoy Kagho
Houston,Texas
Summary
Accomplished undergraduate of the University of North Texas' Media Arts (BA) program seeking an administrative position in a professional healthcare data entry setting. Meets deadlines with an outgoing, positive demeanor. Responsible professional bringing abundant experience from varying data entry and sales settings. Successfully led a team of sales representatives to exceed quarterly targets by 25% using effective communication. Uses independent decision-making skills and sound judgment to ensure orders are accurate and presentable.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Office Data Entry Clerk
Colorama Photo Lab
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Developed data entry policies and procedures in compliance with company standards.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Adeptly manages over 100+ daily orders
- Collated and organized data entry documents into filing systems for easy access.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Studio Manager
MTW Portrait Studio
12.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully manages over 10 appointments per day
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Selected and set up appropriate props, backdrops, and lighting.
- Assisted clients with creative ideas for photography needs.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Customer Retention Specialist
American Income, A Globe Life Company
03.2022 - 08.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Collected premiums and issued accurate receipts.
- Coordinated with billing department to resolve payer issues.
- Hit quarterly targets with 10% surplus in client retention
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Sales Associate Team Leader
Xfinity Store By Comcast
06.2021 - 03.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained constant 10% commission rate in comparison to hourly with closed sales
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Achieved or exceeded company-defined sales quotas.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intermitted Radiology and Pathology Intern
St. Luke's Hospital
10.2019 - 06.2021
- Documented and verified patient information using laboratory information system.
- Worked closely with senior physician to assist in CPR during cardiac arrest
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Prepared samples for slides and created specimen diagram.
- Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.
- Secured and protected patient data from unauthorized access by complying with HIPPA protocols.
Education
Associate of Science - Multidisciplinary Studies
Houston Community College
Houston, TX05.2023
High School Diploma -
George Ranch High School
Richmond05.2021
Skills
- Proficient written and oral communication
- Efficient in After Effects, Lightroom, Premier Pro, and Photoshop
- Proficient in Microsoft Excel, Access, Word, PowerPoint, Outlook, Java
- Staff Management
- Finance and Accounting Operations
- Medical Billing
- Office Administration
- Medical Services Administration
- Policy and Procedure Adherence
- Business Growth
- Persuasion Strategies
- Closing Sales
Certification
- Certified Professional Coder (CPC), AAPC - 2019
- Certified Professional Biller (CPB), AAPC - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Data Entry Clerk
Colorama Photo Lab
01.2023 - Current
Assistant Studio Manager
MTW Portrait Studio
12.2022 - Current
Customer Retention Specialist
American Income, A Globe Life Company
03.2022 - 08.2022
Sales Associate Team Leader
Xfinity Store By Comcast
06.2021 - 03.2022
Intermitted Radiology and Pathology Intern
St. Luke's Hospital
10.2019 - 06.2021
Associate of Science - Multidisciplinary Studies
Houston Community College
High School Diploma -
George Ranch High School
- Certified Professional Coder (CPC), AAPC - 2019
- Certified Professional Biller (CPB), AAPC - 2019
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