MAR MCRAE
Seattle
Overview
4
4
years of professional experience
1
1
Certification
Work History
Developer Support Engineer | Prod Support Analyst
Meta: Contract Via INSPYR
12.2024 - Current
- Responsible for ensuring that escalated technical issues raised by Horizon OS unmanaged and scaled developers are resolved
- Helping to design and implement processes aimed at reducing friction in the developer support journey
- Helping to lead cross-functional projects focused on improving support workflows in Zendesk and assisting with upcoming changes related to Salesforce
- Working to apply deep knowledge of developer experience and developer support to optimize escalation paths
- Helping to provide key insights into the Meta Horizon developer and creator experience, identifying pain points and driving strategic improvements
Developer Support Engineer
Salesforce: Full Time
12.2023 - 12.2024
- Assist developers with issues on Salesforce's platform including but not limited to APEX, LWC, SOQL, and SOSL
- Work with cross-functional engineering teams to assist with writing documentation and bug-fixes
- Salesforce Certified Admin, Service Cloud Consultant, and Platform App Builder
Developer Support Engineer
Niantic: Full Time
04.2022 - 07.2023
- Assisted external developers using Niantic's products with solving complex technical issues focused primarily on AR game/experience development
- This included monitoring online forums, testing, and ticket creation/escalation
- Helped to scale developer support to a wider range of products
- Tracked technical and product issues reported through support channels using JIRA and other tracking systems
- Worked on cross-functional engineering teams to assist with writing documentation and bug-fixes
- Provided in-person support at developer events as well as online office hours and training sessions
- Worked as a game developer on Niantic's Lightship Maps SDK
Unity Engineer Intern
TCXR
11.2021 - 04.2022
- Worked as a Unity Engineer Intern on a VR platform in the education space
- Responsible for multiple bug fixes
- Responsible for the implementation of a new chat feature with a focus on helping to redesign existing architecture to decouple code and improve modularity for better maintainability and scalability
- The creation of supporting documents and wireframes
Unity Developer
Freelance/Volunteer
03.2021 - 04.2022
- Worked as a part time volunteer for ShadowMaker Studios to help create a game demo that uses wearable bluetooth sensors for an immersive gaming experience. I assisted with various features on the front/mid-level team; This included helping to refine the smoothing algorithm for sensor data, the creation of in-editor tools, and prototyping game mechanics.
- Worked on a team of 4 to create a game that was used as part of the client's kickstarter campaign for a graphic novel. I Implemented many features including a dialog system, its interface design, and implementation as well as various game mechanics
Mobile Developer Intern
Atlas Communities
05.2021 - 09.2021
- Assisted with the research, analysis, design and wireframing of prototype
- Assisting in the creation of various front and back-end features using React Native and Node.js
Unity Software Developer Intern
GameDevHQ/ ACI
10.2020 - 12.2020
- Worked on a small team of game developers to create a 2D space shooter game.
- Created a technical blog as part of this internship program.
- Published game on itch.io
Education
Associate of Arts - Liberal Arts
Dutchess Community College
Poughkeepsie, NYBusiness Economics -
Empire State College
Saratoga Springs, NYSkills
- Unity Game Development C# Rider/VSC/VS
- Android Development Java Android Studio
- Web Development Javascript, HTML, CSS React & React Native
- VCS Git GitHub GitLab
Certification
- IBG Technical Training Institute: Full Stack Software Development: Mobile (Android Native/ React Native) | Web (JS, HTML, CSS, React)
- Certified Salesforce Admin, Salesforce - 2024
- Certified Salesforce Platform App Builder, Salesforce - 2024
- Certified Salesforce Service Cloud Consultant, Salesforce - 2024
Timeline
Developer Support Engineer | Prod Support Analyst
Meta: Contract Via INSPYR
12.2024 - Current
Developer Support Engineer
Salesforce: Full Time
12.2023 - 12.2024
Developer Support Engineer
Niantic: Full Time
04.2022 - 07.2023
Unity Engineer Intern
TCXR
11.2021 - 04.2022
Mobile Developer Intern
Atlas Communities
05.2021 - 09.2021
Unity Developer
Freelance/Volunteer
03.2021 - 04.2022
Unity Software Developer Intern
GameDevHQ/ ACI
10.2020 - 12.2020
Associate of Arts - Liberal Arts
Dutchess Community College
Business Economics -
Empire State College
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