Maré Pieterse Bahlmann
HUNTERSVILLE,NORTH CAROLINA
Summary
Experienced PA, Admin manager/Administrator who can work independently in Hardware retail and motor trade, bookkeeping, accounts, debtors, creditors, invoicing, banking, cash control HR management and staff control in a diverse environment (various races), fluent in English and Afrikaans. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Office Administration Manager
Richards Bay Build IT
06.2009 - 07.2023
- Staff management, financial control, bookkeeping and banking, debtors and creditors, meetings, buying, ordering, stationary.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
- Conducted performance evaluations for staff members on a regular basis, identifying areas for improvement or advancement opportunities within their roles accordingly.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Administrator/Aftersales consultant
Natal Motors BMW
05.2007 - 05.2009
- Main link between customers and Workshop + admin related to that, handling of queries.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Pitched in to answer phones at main switchboard with [Number] lines.
- Immediately brought critical issues to customer service manager for resolution.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Manager
Palm Service Center
01.2006 - 01.2007
- Manage accounts, debtors, creditors, banking, stock assist opening and closing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PA /Bookkeeper/Secretary
Copper Mill investments
01.2000 - 09.2006
- Manage accounts, debtors, creditors, banking, stock assist manager with daily tasks, Debtors creditors etc.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reported financial data and updated financial records in ledgers and journals.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Pastel Accounting.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Grade 12 -
Richards Bay High School
South Africa01.2000
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Staff Development
- Business Administration
- Teamwork and Collaboration
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Task Delegation
- MS Office
- Administration and Reporting
- Human Resources
- Workload prioritization
- Document Management
- Meeting planning
- Office Technology
- Office Management
- Leadership and supervision
- Inbound phone call handling
- File Maintenance
- Customer Engagement
- Telephone reception
- Administrative Support
- Scheduling appointments
- Business Correspondence
- Payroll Administration
- Office Supply Management
- Managing office supply inventory
- File Organization
- Bookkeeping
- Calendar Management
- Pastel, IQ expertise
- Payroll
- Expert in Pastel & IQ
- Word Processing
- Office Administration
- Processing expenses
Rsaid
820908 0129 082
Personal Information
Title: Admin Management/Administrator
References
Will be supplied upon request.
Hobbies and Interests
- Walking
- Running
- Cycling
Timeline
Office Administration Manager
Richards Bay Build IT
06.2009 - 07.2023
Service Administrator/Aftersales consultant
Natal Motors BMW
05.2007 - 05.2009
Assistant Manager
Palm Service Center
01.2006 - 01.2007
PA /Bookkeeper/Secretary
Copper Mill investments
01.2000 - 09.2006
Grade 12 -
Richards Bay High School
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