Maré Pieterse Bahlmann
HUNTERSVILLE,NORTH CAROLINA
Summary
Experienced PA, Admin manager/Administrator who can work independently in Hardware retail and motor trade, bookkeeping, accounts, debtors, creditors, invoicing, banking, cash control HR management and staff control in a diverse environment (various races), fluent in English and Afrikaans. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Office Administration Manager
Richards Bay Build IT
South Africa
06.2009 - 07.2023
- Staff management, financial control, bookkeeping and banking, debtors and creditors, meetings, buying, ordering, stationary.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
- Conducted performance evaluations for staff members on a regular basis, identifying areas for improvement or advancement opportunities within their roles accordingly.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Administrator/Aftersales consultant
Natal Motors BMW
South Africa
05.2007 - 05.2009
- Main link between customers and Workshop + admin related to that, handling of queries.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Pitched in to answer phones at main switchboard with [Number] lines.
- Immediately brought critical issues to customer service manager for resolution.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Manager
Palm Service Center
South Africa
01.2006 - 01.2007
- Manage accounts, debtors, creditors, banking, stock assist opening and closing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PA /Bookkeeper/Secretary
Copper Mill investments
South Africa
01.2000 - 09.2006
- Manage accounts, debtors, creditors, banking, stock assist manager with daily tasks, Debtors creditors etc.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reported financial data and updated financial records in ledgers and journals.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Pastel Accounting.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Grade 12 -
Richards Bay High School
South Africa01.2000
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Staff Development
- Business Administration
- Teamwork and Collaboration
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Task Delegation
- MS Office
- Administration and Reporting
- Human Resources
- Workload prioritization
- Document Management
- Meeting planning
- Office Technology
- Office Management
- Leadership and supervision
- Inbound phone call handling
- File Maintenance
- Customer Engagement
- Telephone reception
- Administrative Support
- Scheduling appointments
- Business Correspondence
- Payroll Administration
- Office Supply Management
- Managing office supply inventory
- File Organization
- Bookkeeping
- Calendar Management
- Pastel, IQ expertise
- Payroll
- Expert in Pastel & IQ
- Word Processing
- Office Administration
- Processing expenses
Rsaid
820908 0129 082
Personal Information
Title: Admin Management/Administrator
References
Will be supplied upon request.
Hobbies and Interests
- Walking
- Running
- Cycling
Timeline
Office Administration Manager
Richards Bay Build IT
06.2009 - 07.2023
Service Administrator/Aftersales consultant
Natal Motors BMW
05.2007 - 05.2009
Assistant Manager
Palm Service Center
01.2006 - 01.2007
PA /Bookkeeper/Secretary
Copper Mill investments
01.2000 - 09.2006
Grade 12 -
Richards Bay High School