Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Maria Aguilar Maselli

Menifee,CA

Summary

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

AT&T
10.2023 - 03.2025
  • Recruiting, training, and supervising store employees
  • Providing feedback, coaching, and performance evaluations
  • Improving the overall performance of a store
  • Managing budgets and stock
  • Overseeing day-to-day tasks
  • Ensuring safety procedures are followed
  • Upholding state and federal rules regarding wages, work hours, and equal employment opportunities
  • Setting up key performance indicators (KPIs)
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and setting/meeting sales targets
  • Preparing promotional materials and displays
  • Ensuring high levels of customers satisfaction through excellent service
  • Created staff schedules and ensured proper coverage during peak and off-peak hours.
  • Analyzed sales trends and customer feedback to optimize product displays and store layout.
  • Monitored inventory levels, conducted stock audits, and coordinated with suppliers for timely restocking.

Sales Manager

AT&T
10.2023 - 03.2025
  • Recruiting, training, and supervising store employees
  • Providing feedback, coaching, and performance evaluations
  • Improving the overall performance of a store
  • Managing budgets and stock
  • Overseeing day-to-day tasks
  • Ensuring safety procedures are followed
  • Upholding state and federal rules regarding wages, work hours, and equal employment opportunities
  • Setting up key performance indicators (KPIs)
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and setting/meeting sales targets
  • Preparing promotional materials and displays
  • Ensuring high levels of customers satisfaction through excellent service
  • Created staff schedules and ensured proper coverage during peak and off-peak hours.
  • Analyzed sales trends and customer feedback to optimize product displays and store layout.
  • Monitored inventory levels, conducted stock audits, and coordinated with suppliers for timely restocking.

Sales Manager

Cricket Wireless
07.2021 - 10.2023
  • Corrected operational discrepancies by developing and executing process improvements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Sales Manager

Cricket Wireless
07.2021 - 10.2023
  • Corrected operational discrepancies by developing and executing process improvements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Front Desk Clerk/Medical Assistant

07.2019 - 07.2021
  • Answered and directed incoming calls, scheduled appointments, and managed front desk operations with professionalism and efficiency.
  • Maintained and updated patient records in compliance with HIPAA regulations and office policies.
  • Verified insurance coverage, obtained authorizations, and collected co-payments and patient balances.
  • Greeted and checked in patients, ensuring accurate demographic and medical information was entered into the system.
  • Handled medical billing and coding tasks, processed payments, and reconciled daily reports.
  • Prepared and filed medical documents, reports, and correspondence in both electronic and paper formats.
  • Assisted with maintaining office supplies and equipment, ensuring smooth day-to-day operations.
  • Supported medical staff with administrative tasks, including chart preparation, referrals, and follow-up calls.
  • Maintained a clean and organized reception and waiting area to ensure a welcoming environment for patients.
  • Collaborated with insurance companies, pharmacies, and other healthcare providers to ensure timely and accurate communication.

Front Desk Clerk/Medical Assistant

07.2019 - 07.2021
  • Answered and directed incoming calls, scheduled appointments, and managed front desk operations with professionalism and efficiency.
  • Maintained and updated patient records in compliance with HIPAA regulations and office policies.
  • Verified insurance coverage, obtained authorizations, and collected co-payments and patient balances.
  • Greeted and checked in patients, ensuring accurate demographic and medical information was entered into the system.
  • Handled medical billing and coding tasks, processed payments, and reconciled daily reports.
  • Prepared and filed medical documents, reports, and correspondence in both electronic and paper formats.
  • Assisted with maintaining office supplies and equipment, ensuring smooth day-to-day operations.
  • Supported medical staff with administrative tasks, including chart preparation, referrals, and follow-up calls.
  • Maintained a clean and organized reception and waiting area to ensure a welcoming environment for patients.
  • Collaborated with insurance companies, pharmacies, and other healthcare providers to ensure timely and accurate communication.

Customer service/ Sales Call Center Supervisor

Alorica Calling Center
08.2015 - 05.2019
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Communicated policy updates and information to team to enhance goal efficiency.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Manage escalated calls or difficult customer interactions.
  • Ensure adherence to scripts, processes, and company policies.
  • Analyze trends and suggest process improvements.
  • Track and report on KPIs (Key Performance Indicators).
  • Schedule shifts, manage attendance, and approve time off.
  • Track metrics like call volume, handle time, first call resolution, and customer satisfaction.
  • Conduct regular call audits and quality assurance checks.
  • Onboard and train new agents.
  • Identify skill gaps and create improvement plans.
  • Prepare performance reports and dashboards for upper management.

Customer service/ Sales Call Center Supervisor

Alorica Calling Center
08.2015 - 05.2019
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Communicated policy updates and information to team to enhance goal efficiency.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Manage escalated calls or difficult customer interactions.
  • Ensure adherence to scripts, processes, and company policies.
  • Analyze trends and suggest process improvements.
  • Track and report on KPIs (Key Performance Indicators).
  • Schedule shifts, manage attendance, and approve time off.
  • Track metrics like call volume, handle time, first call resolution, and customer satisfaction.
  • Conduct regular call audits and quality assurance checks.
  • Onboard and train new agents.
  • Identify skill gaps and create improvement plans.
  • Prepare performance reports and dashboards for upper management.

Education

Course - Image Consultant

Garbo Imagen
11-2015

High school diploma or GED - undefined

Sagrado Corazón de Jesus
01.2014

Skills

  • Payroll
  • Retail sales
  • Adobe Creative Suite
  • Sales management
  • Dispatching
  • Organizational skills
  • Hospitality
  • Management
  • Attention to detail
  • Retail Management
  • Experience with children
  • Communication skills
  • Account management
  • Data entry
  • Avaya
  • Microsoft Excel
  • Microsoft Word
  • Sales Management
  • Customer relationship management
  • Leadership
  • Graphic Design
  • Direct sales
  • Phone etiquette
  • Bilingual
  • B2B sales
  • Adobe InDesign
  • CRM software
  • Computer literacy
  • Supervising experience
  • Curriculum development
  • Negotiation
  • Adobe Illustrator
  • Store Management Experience
  • Salesforce
  • Order picker
  • Time management
  • Microsoft Powerpoint
  • Wireless sales
  • Branding
  • Cash register
  • Team management
  • Strategic planning
  • Marketing
  • Social Media Management
  • Customer service
  • Typing
  • Logistics
  • Microsoft Outlook
  • Sales
  • Analysis skills
  • Store management
  • Adobe Photoshop
  • Cash Handling
  • Pricing
  • Customer support
  • Training & development
  • Microsoft Office
  • Manual transmission
  • Schedule management
  • Budgeting
  • B2B
  • Photography
  • Administrative experience
  • Lead generation
  • Computer skills
  • Childcare
  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management

Certification

Driver's License, Non-CDL Class C, 2019-06-01, 2024-06-30

Languages

Spanish
Italian

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Manager

AT&T
10.2023 - 03.2025

Sales Manager

AT&T
10.2023 - 03.2025

Sales Manager

Cricket Wireless
07.2021 - 10.2023

Sales Manager

Cricket Wireless
07.2021 - 10.2023

Front Desk Clerk/Medical Assistant

07.2019 - 07.2021

Front Desk Clerk/Medical Assistant

07.2019 - 07.2021

Customer service/ Sales Call Center Supervisor

Alorica Calling Center
08.2015 - 05.2019

Customer service/ Sales Call Center Supervisor

Alorica Calling Center
08.2015 - 05.2019

High school diploma or GED - undefined

Sagrado Corazón de Jesus

Course - Image Consultant

Garbo Imagen

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Maria Aguilar Maselli