Mar Soto
Victorville,California
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating growth. Hardworking and reliable with strong ability in serving as a bridge between parents and school sites. Offering interpersonal communication, active listening, adaptability and creativity. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auditing Assistant
Pep Boys
San Bernardino, California
04.2005 - 02.2007
- Participated in physical inventories when necessary.
- Inspected products for any damages prior to stocking shelves.
- Cleaned work area after each shift in order to maintain a safe working environment.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Monitored expiration dates of products stored in the warehouse and removed expired goods from shelves promptly.
- Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
- Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
- Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
- Identified damaged or defective items and reported them to supervisor immediately.
- Maintained inventory records and updated stock lists on a regular basis.
Medical Assistant Intern
San Bernardino Community Hospital
San Bernardino, California
08.2003 - 06.2004
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Prepared clinic's patient records accurately using and implemented updates whenever data changed.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Performed patient intake duties, including taking vital signs and medical histories.
- Familiarized patients with hospital protocols upon admission.
- Provided emotional support to families dealing with illnesses or disabilities.
- Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
- Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
- Escorted patients to examination rooms and prepared for physician exams.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
Customer Service Cashier
Libreria Cristiana El Calvario
Victorville, California
02.2001 - 07.2003
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
- Maintained accurate records of transactions using the point-of-sale system.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Built and maintained productive relationships with employees.
Education
Associate of Arts - Liberal Arts: Social And Behavioral Science
Victor Valley High School
Victorville, CA06-2025
ROP Certificate - Medical And Insurance Billing/Data Entry
Victor Valley High School
Victorville, CA06-2008
ROP Certificate - Medical Assisting
Pacific High School
San Bernardino, CA06-2003
Skills
- Data Analytics
- Microsoft Excel
- Visual Communication
- Strong communication abilities
- Presentations
- Information Gathering
- Adaptive Learning
- Reporting proficiency
- Database Management
- Compliance understanding
- Student and faculty communication
- Parenting education
- Parenting skills
- Behavioral support
- Interpersonal Communication
Affiliations
- Parent Volunteer
Accomplishments
- San Bernardino County Superintendent of Schools, Certificate of Recognition for Outstanding contribution of the achievement of multilingual students (Victor Valley Union High School District) 37th Annual Multilingual Recognition April 25th, 2024.
Certification
- Google for Professional Development Certificate of Attendance Level 2(University Preparatory) 2024
- Google for Professional Development Certificate of Attendance Level 2(Victor Valley High School) 2024
- Google for Professional Development Certificate of Attendance Level 1 (University Preparatory) 2023
- PIBE: Google for Academic Success (Victor Valley High School) 2023
- San Bernardino County Superintendent of Schools Regional Occupational Program Certificate of Competency Medical Terminology 2009
- San Bernardino County Superintendent of Schools Regional Occupational Program Certificate of Competency Medical Assistance Front and Back Office 2003-2004
- San Bernardino County Superintendent of Schools Regional Occupational Program Certificate of Competency Medical Insurance Billing 2003
- San Bernardino County Superintendent of Schools Regional Occupational Program Certificate of Competency Medical Coding and Data Entry 2003
- San Bernardino County Superintendent of Schools Regional Occupational Program Certificate of Competency Medical Terminology 2003
- State of California High School Equivalent Certificate June 30, 2000
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteer Experience
- 2023-2024 Parent Volunteer and ELAC member at University Preparatory and Victor Valley High School
- 2022-2023 Parent Volunteer at University Preparatory
Prepare agendas and participate in meetings, in person and via Zoom meetings. Promote events through various social medias, take video and photography for school events. Translate parents workshops on a one on one basis and translate class information from Spanish to English, or English to Spanish. I am bilingual therefore it is very easy to communicate with a broader range of our community. I attended CABE 2024 and gathered information that has been helpful for our District, I attend LCAP and DELAC meetings to know about the activities and benefits that the School District has to offer to parents. My commitment to not only my family but to our community, especially the Victor Valley Union High School District, it is a high priority. I am a parent volunteer at University Preparatory, for most if not all the school events and chaperone school field trips. I aim to be a better person and teach others not only with words but with my actions. Sharing my knowledge with others, so we can grow together and make our community stronger and better. I am also currently enrolled in Victor Valley College, Associates in Liberal Arts: Social and Behavioral Science, my graduation date is June of 2025.
Timeline
Auditing Assistant
Pep Boys
04.2005 - 02.2007
Medical Assistant Intern
San Bernardino Community Hospital
08.2003 - 06.2004
Customer Service Cashier
Libreria Cristiana El Calvario
02.2001 - 07.2003
Associate of Arts - Liberal Arts: Social And Behavioral Science
Victor Valley High School
ROP Certificate - Medical And Insurance Billing/Data Entry
Victor Valley High School
ROP Certificate - Medical Assisting
Pacific High School