Mar V. Moyer
Sierra Vista,USA
Summary
Experienced Family Service Provider with a strong background in behavioral health and crisis intervention. Expertise in individualized service planning and client advocacy, empowering families to achieve their goals. Bilingual in English and Spanish, skilled in community resource coordination and maintaining professional boundaries for high-risk populations. Proven track record in delivering comprehensive client care in high-pressure environments, ensuring satisfaction and retention.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Family Service Provider
MIKID
Sierra Vista, AZ
05.2022 - 06.2025
- Company Overview: Worked with Ill Kids in Distress and Family's.
- Dedicated and experienced parent/caregiver with a strong background in behavioral health, seeking a Family Support role to empower parents/caregivers, facilitate peer-to-peer support, and promote positive outcomes for families within Arizona's behavioral health system, aligning with the 12 Guiding Principles and Children's System of Care.
- Worked with Ill Kids in Distress and Family's.
Caregiver Lead Director
Consumer Direct Care Network
Sierra Vista, AZ
02.2021 - 01.2024
- Company Overview: Worked from February of 2021 until 2024.
- As a Home Direct Care Worker with Consumer Direct Care Network Arizona, I delivered personalized in-home care services to individuals enrolled in the Arizona Medicaid Personal Care Services Program. My role focused on promoting independence, enhancing quality of life, and empowering members to remain engaged in their communities while receiving compassionate and professional support within the comfort of their own homes. I provided consistent, dependable, and accountable care to elderly individuals and those with physical disabilities, adapting to challenging environments and situations to meet their immediate needs in alignment with their individualized service plans.
- Worked from February of 2021 until 2024.
Tailor and seamstress
The Cleaners
Fort Huachuca, AZ
02.2020 - 02.2021
- Provided Positive interactions, customer care, communication and Record-Keeping, Measuring and Fitting, tailoring and alterations services. Specialized knowledge of Military Uniforms at Fort Huachuca following regulations and requirements, creating solutions made-to-measure clothing, dipping alterations, repairing and replacing, fabric Manipulation and Preparation, conferring with customers to determine desired garment styles and materials and ensure was properly fitted, repaired, and maintained according to USA Military requirements and customers needs and ensured that civilian clothing was up to customer standards as well.
Executive Sales Associate
Boutique Love
Mexicali, MX
06.1999 - 01.2021
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales, and determine profitability.
- Oversee regional and local sales managers, and their staff.
- Determine price schedules and discount rates.
- Provided excellent customer service by responding promptly to inquiries and complaints.
Front desk, cashier and car wash and detailing
Wash Works
Sierra Vista, AZ
11.2019 - 02.2020
- Assisted in the ordering, receiving, stocking and distribution of merchandise.
- Assisted and provided a clear summary introduction of our services, helping customers learn about the services we provide to ensure their satisfaction.
Customer Service Agent
Teleperformance
Sierra Vista, AZ
02.2019 - 11.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.
Customer Services Representative
Dillard's
Sierra Vista, AZ
06.2018 - 02.2019
- Greet and welcome customers to attend and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Customize assistance with sales prices, total purchases, and receive and process cash or credit payments.
- Prepare merchandise for purchase or rental.
- Answer questions regarding the store and its merchandise.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Front Desk Receptionist
Sierra Suites
Sierra Vista, AZ
02.2018 - 02.2019
- Company Overview: Hotel
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Hotel
Spanish Teacher
Baptist Christian Academy
Sierra Vista, AZ
08.2007 - 12.2007
- Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Prepared students for further development by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics.
- Maintain accurate and complete student records, as required by administrative policy.
Control Room Operator
Radio Cadena -Exa FM Mexicali Radio
Mexicali, MX
02.2002 - 07.2003
- Report equipment problems ensure that repairs are made and make emergency repairs to equipment when necessary and possible.
- Monitor and log transmitter readings.
- Maintain programming logs as required by station management and the Federal Communications Commission.
- Monitor strength, clarity, and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
- Observe monitors and converse with station personnel to determine audio and video levels and to ascertain that programs are airing.
Executive Secretary
Radio Cadena de Baja California
Mexicali, MX
06.2000 - 02.2002
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Answer phone calls, and direct calls to appropriate parties, or take messages.
Tailor
Tuxedos Victor
Mexicali, MX
05.1995 - 06.1997
- Fit and study garments on customers to determine the required alterations.
- Sew garments using needles, thread, or sewing machines.
- Measure parts such as sleeves or pant legs, and mark or pin-fold alteration lines.
- Take up or let down hems to shorten or lengthen garment parts, such as sleeves.
- Let out or take in seams in suits, and other garments, to improve fit.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Communicated new products and services information to existing customers via email campaigns.
Assistant Buyer, Men's Tailored Clothing
Tuxedos Victor
Sierra Vista, AZ
01.1995 - 06.1996
- Fit and study garments on customers to determine the required alterations.
- Sew garments using needles, thread, or sewing machines.
- Measure parts such as sleeves or pant legs, and mark or pin-fold alteration lines.
- Take up or let down hems to shorten or lengthen garment parts, such as sleeves.
- Let out or take in seams in suits, and other garments, to improve fit.
Sales Representative
Radio Discos
Mexicali, MX
07.1995 - 02.1996
- Direct and coordinate activities involving the sales of manufactured products, services, commodities, real estate, or other subjects of sale.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales, and determine profitability.
- Oversee regional and local sales managers, and their staff.
- Determine price schedules and discount rates.
Education
Associate of Arts - Fine Arts, Design, Tailoring And Seamstress
Fashion Design And Art Institute, At EDIM De Baja California
Mexicali, Baja California, Mexico07-2003
Associate of Arts - Accounting And Administration
CBTIS 21 DE BAJA CALIFORNIA
C. Río Elota Sn, Sta María, 21600 Mexicali, BC, MX06-2000
College/University -
UABC, Law school, Campus Mexicali
Mexicali, BC, MXSkills
- Bilingual: fluent in English and Spanish
- Behavioral health
- Crisis intervention
- Individualized service planning
- Case management
- Client advocacy
- Customer service
- Proficient in Microsoft Office
- Computer literacy
- Strong organizational skills
- Ability to work under deadline pressure
- Knowledge of behavioral health agency policies
- Knowledge of community systems of care
- Ability to maintain confidentiality
- Ability to maintain professional boundaries
- Effective assistance and support for staff
- System navigation and advocacy
- Peer-to-peer support facilitation
- Behavioral health interventions
- Bilingual communication
- Confidentiality and professional boundaries
- Organizational and time management skills
- Community resource knowledge
- Compassionate approach to caregiving
- Empathetic approach to caregiving
- Professional approach to caregiving
- Ability to handle challenging situations
- Resilience
- Adaptability
- Strong time management skills
- Ability to multitask under pressure
- Excellent active listening skills
- Dedication to maintaining confidentiality
- Upholding professional boundaries
- Community outreach
- Patient advocacy
- Individualized service plans
- Behavioral health support
- Family empowerment
- Resource coordination
- Conflict resolution
- Community engagement
- Effective communication
- Team collaboration
- Empowerment strategies
- Peer support facilitation
- Cultural competency
- Record keeping
- Professional boundaries
- Parenting education
- Resilience building
- Case coordination
- Motivational interviewing
- Documentation proficiency
- Empathy development
- Resource navigation
- Self-care promotion
- Child development
- Service planning
- Multicultural competence
- Confidentiality adherence
- Family engagement
- Client education
- Multicultural sensitivity
- Relationship building
- Family advocacy
- Community resources
- Family dynamics
- Supervised visitation
- Data collection
- Behavioral management
- Relationships and rapport
- Transportation arrangements
- Case tracking and follow up
- Community resource coordination
- Crisis intervention strategies
- Family needs assessments
- Report generation
- Incident management
- Eligibility assessments
- Appointment scheduling
- Family therapy
- Structured decision-making (SDM) tools knowledge
- Analytical skills
- Adaptability and flexibility
- Conducting interviews
- Emergency intervention
- High-risk populations identification
- Childhood Trauma Management
- Individual and family counseling
- Team building
- Family services
- Self motivation
- Multitasking
- Multitasking capacity
- Task prioritization
- File management
- Standardized assessment
- Client documentation
- Continuous improvement
- Trauma informed care framework
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- BHH Technician
- Family Support Provider
- Direct Support Provider
- Medic Safety, CPR and First AID
- Medicine Administration
- Nonviolent Crisis Intervention
- Dementia Friends Information Center
References
References available upon request.
Timeline
Family Service Provider
MIKID
05.2022 - 06.2025
Caregiver Lead Director
Consumer Direct Care Network
02.2021 - 01.2024
Tailor and seamstress
The Cleaners
02.2020 - 02.2021
Front desk, cashier and car wash and detailing
Wash Works
11.2019 - 02.2020
Customer Service Agent
Teleperformance
02.2019 - 11.2019
Customer Services Representative
Dillard's
06.2018 - 02.2019
Front Desk Receptionist
Sierra Suites
02.2018 - 02.2019
Spanish Teacher
Baptist Christian Academy
08.2007 - 12.2007
Control Room Operator
Radio Cadena -Exa FM Mexicali Radio
02.2002 - 07.2003
Executive Secretary
Radio Cadena de Baja California
06.2000 - 02.2002
Executive Sales Associate
Boutique Love
06.1999 - 01.2021
Sales Representative
Radio Discos
07.1995 - 02.1996
Tailor
Tuxedos Victor
05.1995 - 06.1997
Assistant Buyer, Men's Tailored Clothing
Tuxedos Victor
01.1995 - 06.1996
Associate of Arts - Fine Arts, Design, Tailoring And Seamstress
Fashion Design And Art Institute, At EDIM De Baja California
Associate of Arts - Accounting And Administration
CBTIS 21 DE BAJA CALIFORNIA
College/University -
UABC, Law school, Campus Mexicali
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