Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mara Bennell

Tacoma

Summary

Professional in the coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

15
15
years of professional experience

Work History

Barista

Fresh Flours Bakery & Cafe
09.2014 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.

Barista

Mainstay Provisions
10.2019 - 08.2021
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • In-store shopper for food and wine.

Barista Manager

Cupcake Royale
09.2010 - 09.2014
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Education

High School Diploma -

Cleveland High School
Seattle, WA

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Cleanliness
  • Safe food handling practices
  • POS system operation
  • Espresso preparation

Timeline

Barista

Mainstay Provisions
10.2019 - 08.2021

Barista

Fresh Flours Bakery & Cafe
09.2014 - Current

Barista Manager

Cupcake Royale
09.2010 - 09.2014

High School Diploma -

Cleveland High School

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