Mara Bolin
Kanab,UT
Summary
Proven track record of enhancing patient satisfaction and streamlining office operations at Moapa Valley Chiropractic. Demonstrates exceptional customer service and problem-solving skills, adept at multitasking and maintaining composure under pressure. Skilled in efficient file management and adept at fostering positive relationships, significantly contributing to a collaborative team environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
School Kitchen Food Service
Kane County School District
10.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Chiropractic Receptionist
Moapa Valley Chiropractic
08.2006 - 08.2019
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Educated patients on available services, helping them make informed decisions about their healthcare needs.
- Enhanced patient satisfaction by providing a welcoming and organized reception area.
- Organized patient files efficiently, enabling easy access for practitioners during appointments.
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
- Managed inventory of office supplies, reducing shortages and minimizing costs.
- Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
- Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
- Facilitated smooth communication between patients, chiropractors, and insurance companies to resolve billing issues.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Licensed Cosmetologist - Cosmetology
ABC Cosmetology
Las Vegas, NV08.1977
High School Diploma -
Valley High School
Las Vegas06.1975
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Calm Under Pressure
Timeline
School Kitchen Food Service
Kane County School District
10.2020 - Current
Chiropractic Receptionist
Moapa Valley Chiropractic
08.2006 - 08.2019
Licensed Cosmetologist - Cosmetology
ABC Cosmetology
High School Diploma -
Valley High School
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