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MARA BRIGHAM
Grayling,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Realtor
Century 21
Grayling, MI
02.2021 - Current
- Answering phones, filing and documentation
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
Patient Access Specialist
Munson Healthcare Grayling Hospital
Grayling, MI
08.2013 - 01.2021
- Answering phones and scheduling patients
- Intake of medical information
- Preparing patients for examination
- Setup and sterilization of medical equipment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Contacted insurance companies for patient medical billing operations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Pharmacy Technician
Mercy Hospital Grayling MI
Grayling, MI
07.2011 - 08.2013
- Assisting pharmacist in preparation and dispensing of medications
- Preparing intravenous IV's using sterile technique under supervision of the pharmacist
- Mixing of pharmaceutical preparations
- Receiving and storing incoming supplies
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Education
National Association of Realtors
Some College (No Degree) - Basic College Education
Kirtland Community College
Skills
- Resource Coordination and Allocation
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Strong Organizational Skills
- Document and File Management
- Office Equipment Operation
- Administrative Procedures
- Highly Efficient and Productive
Timeline
Realtor
Century 21
02.2021 - Current
Patient Access Specialist
Munson Healthcare Grayling Hospital
08.2013 - 01.2021
Pharmacy Technician
Mercy Hospital Grayling MI
07.2011 - 08.2013
National Association of Realtors
Some College (No Degree) - Basic College Education
Kirtland Community College
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