Mara Collins
San Antonio,TX
Summary
Motivated and dedicated individual seeking to secure employment and growth with a reputable company as well as apply my leadership and communication skills, in effort to effectively accomplish the company’s overall mission, objectives, and organization goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR Sr (Remote)
United Health Care
11.2020 - 06.2023
- Responsible for following schedule, greeting members/provider offices, follows HIPAA regulations, assisting both dental and vision plans (Community, Medicare), building rapport, use of soft skills, can de-escalate irate situations, identifying concerns and questions, review claims/claim forms, review attached documents, creating SR claims adjustments, verifying eligibility/benefits (effective/term dates, coinsurance, copays, yearly maximums, and deductibles) Escalation processes, “embrace the gray” going above and beyond for members, website navigation.
Cashier
Wingstop
04.2020 - 11.2020
- Responsible for following schedule, greeting customers, placing call in orders, packaging food, counting inventory, cleaning designated areas assigned per shift, cashing out assigned drawer (money handling)
Cashier
Spirit Halloween Seasonal (Spencer's LLC)
08.2017 - 11.2020
- Responsible for following schedule, unloading shipments, scanning merchandise into store inventory, restocking shelves, aisles, decorations, greeting customers, introducing “Spirit of Children” donations to guests, building and pegging designs.
CCR II
Conduent
02.2019 - 09.2019
- Responsible for following schedule, answering all inbound phone calls with company greeting, assurance statements, de-escalating irate situations, the use of probing questions/soft skills, account verification process (Full Name, DOB, SSN, phone and email), handling level 2 disputes, transferring calls to proper departments, card replacements, freezes, basic account changes (addresses, email, phone number, name changes), website/fee reversal submissions, maintain control of the call and close properly with descriptive notes.
Education
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2024
Skills
- Exhibits punctuality and use of soft skills
- Accustomed to operating phone systems and computers
- Exceptional verbal and written communication skills
- Confident, positive, and motivated
- Team Player
- Types at 40 wpm
- Adapts well to change
References
References available upon request
Certification
N/A
Languages
English
Timeline
CSR Sr (Remote)
United Health Care
11.2020 - 06.2023
Cashier
Wingstop
04.2020 - 11.2020
CCR II
Conduent
02.2019 - 09.2019
Cashier
Spirit Halloween Seasonal (Spencer's LLC)
08.2017 - 11.2020
Associate of Applied Science -
Ultimate Medical Academy - Clearwater