Mara Daffron
Surprise,AZ
Overview
2
2
years of professional experience
Work History
Server
Barrio Queen
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Assistant
University Housing, Arizona State University
08.2023 - 12.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted residents with lock outs and worked with the university for different community issues.
Barista
Starbucks
01.2023 - 07.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Water Safety Instructor
Aquatots
09.2022 - 03.2023
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Implemented risk management protocols during classes, minimizing potential hazards for participants at all skill levels.
Education
Bachelor of Arts - Sports Business
WP Carey School of Business At ASU
Tempe, AZ05.2027
Certificate - Cross Sector Leadership
Watts College of Public Service At ASU
Tempe, AZ05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Suggestive Selling
- Multitasking
- Teamwork
Awards
-New American University - Dean's Scholarship
-Public Service Academy Tuition Award
Additional Information
-Proficient in Microsoft Office, Google, etc...
-Volunteered with OCJ Kids, Reclaim Church, Boras Baseball Classic
-Member of ASU Next Generation Service Corporation and Member of ASU Sports Business Association
Timeline
Server
Barrio Queen
12.2023 - Current
Front Desk Assistant
University Housing, Arizona State University
08.2023 - 12.2023
Barista
Starbucks
01.2023 - 07.2023
Water Safety Instructor
Aquatots
09.2022 - 03.2023
Bachelor of Arts - Sports Business
WP Carey School of Business At ASU
Certificate - Cross Sector Leadership
Watts College of Public Service At ASU