Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mara Edwards

Santa Rosa,CA

Summary

Adept and compassionate Caregiver from The Key, I excel in providing elderly care with empathy and efficiency. Skilled in medical record-keeping and fostering social interaction, I've significantly enhanced client well-being. My proactive approach and adaptability ensure high-quality care, meeting and exceeding employer expectations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Caregiver

The Key
Santa Rosa, CA
08.2024 - Current
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Recorded client status progress and challenges in logbooks and reports.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Drove clients to doctors' appointments and social outings.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Accompanied clients to social events such as movies or plays.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Patient Access Representative

Sutter Santa Rosa Regional Hospital
Santa Rosa, CA
01.2009 - 07.2020
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Responded to patient inquiries regarding billing or financial matters.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Managed incoming faxes related to patient registration processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified insurance coverage for services provided by the facility.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Greeted patients and visitors in a courteous and professional manner.
  • Assembled registration paperwork and placed identification bands on patient.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Created new patient accounts in EMR system as needed.
  • Ensured accuracy of all data entered into computer system.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Scanned documents into electronic medical records system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Health Information Management Clerk

Sutter Santa Rosa Regional Hospital
Santa Rosa, CA
11.1991 - 05.2016
  • Collaborated with clinicians to resolve issues related to diagnostic coding accuracy or completeness of medical record documentation.
  • Performed quality assurance audits of existing medical records to ensure accuracy of documentation.
  • Retrieved, sorted, and filed health information documents in assigned locations.
  • Reviewed patient records for accuracy and completeness, ensuring all required information was included.
  • Reviewed medical records for completeness, accuracy, and compliance with regulations.
  • Processed requests for release of medical records in accordance with applicable laws and regulations.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.

Education

Santa Rosa Junior College
Santa Rosa, CA

Santa Barbara City College
Santa Barbara, CA

Skills

  • Compassionate client care
  • First aid and safety
  • Documentation
  • Multitasking and organization
  • Adaptability and flexibility
  • Elderly care
  • Social interaction
  • Medical record-keeping
  • Behavior redirection
  • Compassion and empathy
  • Alzheimer's care
  • EMR / EHR
  • State regulations
  • Medical records management
  • Dementia care
  • Medical office administration
  • Active listening
  • PPE usage

Certification

  • CPR and First Aid Certified

Timeline

Caregiver

The Key
08.2024 - Current

Patient Access Representative

Sutter Santa Rosa Regional Hospital
01.2009 - 07.2020

Health Information Management Clerk

Sutter Santa Rosa Regional Hospital
11.1991 - 05.2016

Santa Rosa Junior College

Santa Barbara City College

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Mara Edwards