MARA FLORENTINO DEJONG
Lakewood,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Bookkeeper
Mckinney & Associates
Albuquerque, NM
09.2022 - 12.2023
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained daily calendars, set appointments with clients and planned daily office events and scheduled appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Conducted monthly bank reconciliations.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Performed month-end closing activities.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Healthcare Secretary
La Vida Llena
Albuquerque, NM
06.2022 - 09.2023
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Covered for receptionist and administrative team members by answering telephone and distributing mail
- Processed documents and materials, disseminating information in compliance with administrative guidelines
- Made copies of correspondence and other printed material
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Scheduled and confirmed appointments for residents.
Dietary Aide
La Vida Llena
Albuquerque, NM
05.2018 - 06.2022
- Prepared meals for patients according to dietary needs and manager guidelines
- Provided excellent customer service to residents, staff, and families
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Checked meal trays for compliance with diet modifications
- Cleaned food stations and bars and washed dishes and silverware after use
- Set up tables and place settings in dining areas for patient meals
- Prepared major meal, following recipes and determining group food quantities.
Customer Service Representative
Alorica
Albuquerque, NM
09.2020 - 01.2021
- Provided account information to customers and explained bill service policies and customer rights
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
High School Diploma -
Highland High School
05.2019
Associate of Arts - Pre-Law
Central New Mexico Community College
Albuquerque, NMSkills
- Basic Ms
- Basic Powerpoint
- Basic Excel
- Bilingual- Filipino (Tagalog and Bisaya)
- Entry level Quickbooks Online and Desktop
- Entry Level Accountants World
References
- Gundi Jiron, Supervisor, (505) 350-2219, Gjiron@lavidallena.com
- Lynda Ly, Senior Paralegal, (505) 554-9263, Lyndakluv3174@yahoo.com
- Andrea De Guzman, Co worker (360) 622-5208
Timeline
Receptionist/Bookkeeper
Mckinney & Associates
09.2022 - 12.2023
Healthcare Secretary
La Vida Llena
06.2022 - 09.2023
Customer Service Representative
Alorica
09.2020 - 01.2021
Dietary Aide
La Vida Llena
05.2018 - 06.2022
High School Diploma -
Highland High School
Associate of Arts - Pre-Law
Central New Mexico Community College
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