Mara Garza
Phoenix,AZ
Summary
Dynamic professional with extensive experience at Cox Communications, excelling in call handling and technical troubleshooting. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for developing strong customer relationships and improving operational efficiency, contributing to increased sales and loyalty. Adaptable team player committed to delivering exceptional service.
Overview
28
28
years of professional experience
Work History
Comm Center Specialist
Cox Communications
01.2000 - Current
- Assisted in daily operational tasks to support team efficiency.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of transactions and customer interactions.
- Collaborated with team members to enhance workflow processes.
- Managed multiple priorities effectively, ensuring that all tasks were completed on time.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely response to customer needs and concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Help Diagnose and resolve technical issues promptly to minimize service interruptions.
- Collaborated with cross-functional teams to improve installation processes and customer satisfaction.
- Enhanced customer relations by providing timely updates during installation and repair of services.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Improved customer satisfaction by efficiently troubleshooting and resolving all service issues.
- Helped complete new connects, reconnects, disconnects, and service changes for technicians.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
Solutions Store Specialist
Cox Communications
02.1998 - 01.2000
- Developed effective merchandising strategies to enhance product visibility and sales performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Managed inventory efficiently, ensuring optimal stock levels for popular products.
- Enhanced store appearance by creating eye-catching product displays and maintaining cleanliness.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Glendale High School
Glendale, AZSkills
- Call handling
- Problem-solving skills
- Product knowledge
- Data entry
- Technical troubleshooting
- Appointment scheduling
- Decision-making
- Account updating
- Adaptability and flexibility
- Effective communication
- Teamwork and collaboration
- Active listening
Timeline
Comm Center Specialist
Cox Communications
01.2000 - Current
Solutions Store Specialist
Cox Communications
02.1998 - 01.2000
High School Diploma -
Glendale High School
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