Mara Gentile
Tampa
Summary
Quick, independent learner and problem solver who can adapt to any situation. Always personable and compassionate, even when under pressure. These qualities along with my dedication to perform have allowed me to add my unique value to a variety of companies.
Overview
8
8
years of professional experience
Work History
Order Processing Specialist/Sales Executive Assistant
Microchip USA
05.2022 - Current
- Specialized skills in processing sales orders and generating invoices
- Use a variety of software to drive efficient and effective communication between customers and all relevant departments within the company
- Specifically proficient in Microsoft Excel, Access, Word, and databases in Information Technology Management
- Created a database to monitor supply chain management
- Monitor high volume orders to ensure they are filled and shipped promptly through third parties
- Verify the correct packing slips and commercial invoices are distributed
- Track both incoming and outgoing inventory
- Completed both a financial analysis and master budget of the company
- Analyzed CRM data to project outcomes and establish a plan of action to further business growth
- Manage systems, applications, and product project’s that encompassed a thorough internal and external analysis of the company
- Experienced in marketing and customer relations
- Launched a social media marketing initiative that grew over 1,000 followers
- Utilized knowledge from Google Ads Certification to create targeted ads for platforms such as findhips and digikey
- Built and maintained customer relationships by providing regular updates and communications to resolve any issues and cultivate a positive experience.
Hostess/Server
Shuffle
10.2023 - Current
- Used organizational skills to keep a record of incoming and outgoing customers
- Enthusiastic about promoting what the company offers
- Promoting the different options and specials offered in order to maximize guest experience and cater to their specific needs
- Well versed in multi-tasking in the fast paced environment
- Managing multiple speciality drink orders while greeting new customers and engaging in conversations with the guests
- Welcoming guests into the establishment and quickly seating them to ensure prompt service and optimal flow of orders within the space.
Marketing Intern
Gasparilla Music Foundation
09.2021 - 05.2022
- Event coordination experience
- Coordinated the volunteer program for two music festivals
- Assisted in overseeing the volunteers throughout both festival weekends
- Organized fundraisers for the foundation
- Skilled in marketing communications and packages
- Managed communications with festival partners to maximize marketing promotions
- Assembled and hand delivered marketing packages for top-tier clients to promote company-client relations
- Inventory management
- Utilized Excel spreadsheets to communicate effectively with coworkers
- Use of an internal website to categorize customer inventory.
Sales Associate
Yankee Candle
08.2016 - 01.2020
- Conflict resolution and customer relationship management
- Addressed and rectified customer complaints regarding sales
- Diffused and escalated conflicts stemming from miscommunications between customers and new employees
- Maintained a positive disposition in all scenarios to ensure customers felt welcomed and cared for
- Maintenance of store appearance
- Ensured shelves were appropriately stocked and organized to enhance the appeal of the product
- Organization and knowledge of sale materials, special offering, and promotions to promote business
- High attention to detail when opening and closing the store.
Education
BS-Marketing -
The University of Tampa
Tampa, FL05.2022
Skills
- Microsoft Excel, Word, and Outlook
- CRM
- Qualtrics
- Google Ads
- Workday
- Pivot tables
- Second Nature automation
- Financial analysis
- Master budget
- Interpersonal skills
- Communication skills
- Time and relationship management
Timeline
Hostess/Server
Shuffle
10.2023 - Current
Order Processing Specialist/Sales Executive Assistant
Microchip USA
05.2022 - Current
Marketing Intern
Gasparilla Music Foundation
09.2021 - 05.2022
Sales Associate
Yankee Candle
08.2016 - 01.2020
BS-Marketing -
The University of Tampa