Mara Guzman
Colorado Springs,CO
Summary
Dedicated legal support worker brings research, recordkeeping and file management abilities. Accurate, detail-oriented and thorough in handling critical documentation. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Felony Restitution Clerk
4th Judicial District Attorney Office
Colorado Sp , Colorado
2023.06 - Current
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Developed a working knowledge of federal, state and local statutes governing areas of law relevant to the firm's practice areas.
- Attended court hearings, depositions or mediations when appropriate.
Administrative Assistant
Greccio Housing
Colorado Spring , CO
2021.12 - 2023.05
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Customer Service Representative
Hero DVO
Colorado Springs , CO
2020.11 - 2021.12
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
Administrative Assistant
Glassical Designs
Colorado Springs , CO
2019.10 - 2020.11
- Inventoried and ordered supplies for office.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Kitchen Manager in Training
Atchana's Homegrown Thai
MIami , FL
2015.01 - 2019.10
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Received, organized and rotated paper goods and food ingredients.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maintained budgeted food costs using tools within inventory management system.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Academy of Arts And Minds
Miami06.2014
Certificate - Paralegal Studies
CLS By Barbri
DenverSkills
- Data Entry Documentation
- PC Proficient
- Document Retrieval
- Creative and Critical Thinking
- Legal document management
- Deadline Management
Languages
Spanish
Native/ Bilingual
Timeline
Felony Restitution Clerk
4th Judicial District Attorney Office
2023.06 - Current
Administrative Assistant
Greccio Housing
2021.12 - 2023.05
Customer Service Representative
Hero DVO
2020.11 - 2021.12
Administrative Assistant
Glassical Designs
2019.10 - 2020.11
Kitchen Manager in Training
Atchana's Homegrown Thai
2015.01 - 2019.10
High School Diploma -
Academy of Arts And Minds
Certificate - Paralegal Studies
CLS By Barbri
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