Mara Guzman
Colorado Springs,CO
Summary
Dedicated legal support worker brings research, recordkeeping and file management abilities. Accurate, detail-oriented and thorough in handling critical documentation. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Felony Restitution Clerk
4th Judicial District Attorney Office
Colorado Sp, Colorado
06.2023 - Current
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Developed a working knowledge of federal, state and local statutes governing areas of law relevant to the firm's practice areas.
- Attended court hearings, depositions or mediations when appropriate.
Administrative Assistant
Greccio Housing
Colorado Spring, CO
12.2021 - 05.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Customer Service Representative
Hero DVO
Colorado Springs, CO
11.2020 - 12.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
Administrative Assistant
Glassical Designs
Colorado Springs, CO
10.2019 - 11.2020
- Inventoried and ordered supplies for office.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Kitchen Manager in Training
Atchana's Homegrown Thai
MIami, FL
01.2015 - 10.2019
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Received, organized and rotated paper goods and food ingredients.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maintained budgeted food costs using tools within inventory management system.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Academy of Arts And Minds
Miami06.2014
Certificate - Paralegal Studies
CLS By Barbri
DenverSkills
- Data Entry Documentation
- PC Proficient
- Document Retrieval
- Creative and Critical Thinking
- Legal document management
- Deadline Management
Languages
Spanish
Native/ Bilingual
Timeline
Felony Restitution Clerk
4th Judicial District Attorney Office
06.2023 - Current
Administrative Assistant
Greccio Housing
12.2021 - 05.2023
Customer Service Representative
Hero DVO
11.2020 - 12.2021
Administrative Assistant
Glassical Designs
10.2019 - 11.2020
Kitchen Manager in Training
Atchana's Homegrown Thai
01.2015 - 10.2019
High School Diploma -
Academy of Arts And Minds
Certificate - Paralegal Studies
CLS By Barbri
Similar Profiles
Shannon DalyShannon Daly
Investigator at 4th Judicial District Attorney’s OfficeInvestigator at 4th Judicial District Attorney’s Office
Sarafina RamalhoSarafina Ramalho
Deputy District Attorney at 4th Judicial District Attorney's OfficeDeputy District Attorney at 4th Judicial District Attorney's Office
Rebecca WiardRebecca Wiard
Assistant District Attorney at Office of the District Attorney, 13th Judicial District, ColoradoAssistant District Attorney at Office of the District Attorney, 13th Judicial District, Colorado