Mara Jansen
La Porte
Summary
Seeking an entry-level role in a business that values strong management, administration, customer service, and organization skills. Eager to contribute to a dynamic company within the Business or Human Resource industry. Passionate about delivering exceptional service and driving organizational success. Excited to embark on a career where I can make a meaningful impact and grow professionally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Care Coordinator
Miracle Ear
05.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Assistant Store Manager
Advance Auto Parts
08.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Professional Care Coordinator
Miracle Ear
05.2021 - 08.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Parts Sales Manager
Autozone
06.2020 - 05.2021
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Security Officer
Four Winds Casino
06.2019 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Count Drop Team Member
Four Winds Casino
12.2017 - 06.2019
- Prep and remove boxes from slot machines
- Organize and maintain table games money and paperwork
- Open and run all money for the casino
- Maintain honesty and integrity with employer
- Work in compliance with all rules and regulations
- Displayed exceptional teamwork skills by working closely with colleagues throughout each shift for smooth operations.
- Maintained accurate records and documentation, contributing to improved accountability and transparency.
Marketing Banker
Woodforest National Bank
03.2017 - 12.2017
- Answer phone calls
- Use multi-line phone
- Credit checks
- Manage excel, powerpoint and word documents
- Cash handling
- Manage deposits, withdraws and transfers
- Manage orders and replenish stock
- Help with promotions
- Balance bank drawer
- Answer phones
- Redeem tickets and other promotionals
- Paid out jackpots
- Handled chips
- Handled foreign money
Cashier
Blue Chip Casino
10.2016 - 01.2017
- Money handling experience
Sales
Target
07.2016 - 09.2016
- Cash handling
- Push product
- Put product on shelves
- Answer phones
- Fold clothes
- Cashier
- Putting out sales tickets
- Knowledge of all sales and inventory
VIP Representative
Blue Chip Casino
03.2016 - 05.2016
- Making hotel reservations
- Using databases
- Using and managing player accounts
- Answering phone calls
- Booking cross property hotel reservations
- Managing stock in office
- Placing orders
- Managing paper documents for entertainment and giveaways
Players Club Representative
Blue Chip Casino
07.2015 - 03.2016
- Making cards for guests
- Using databases for guest information and reservations
- Managing player accounts
- Answering and screening multi-line telephone calls
- Managing giveaways
- Managing stock in booth
- Placing orders
- Registering and making player cards
Cook
Four Winds Casino
11.2013 - 11.2015
- Making food to order
- Using Fifo
- Using proper food protocols
- Maintain quality of food on hot line and made to order dinners
- Place food orders for stock
Cook
Lakeshore Lanes
09.2012 - 11.2013
- Make food
- Take orders
- Maintain full knowledge of POS system
- Schedule parties and tournaments
- Maintain stock in freezers and coolers
- Manage leagues
Cook
City Lanes
09.2010 - 09.2012
- Make food to order
- Take orders
Assistant
Barker Inn
04.2008 - 10.2010
- Manage phone calls and inquiries
- Make menus and items from scratch
- Balance drawers and bank books
- Enter in payroll into quickbooks
- Keep track of time cards
- Key holder
Education
High School Diploma -
Michigan City High School
01.2010
Associate of Arts - Business Administration And Management
Lake Michigan College
Benton Harbor, MI05-2024
Bachelor of Arts - Business Administration And Management
Indiana University
IN05-2026
Skills
- Experienced with Word
- Advanced Excel proficiency
- Comprehensive case coordination
- Process documentation
- Patient knowledge enhancement
- Organizational proficiency
- Calendar management
- Database management
Certification
- NetSuite Basics, NetSuite - July 2025. Credential ID 4etznr5iqu
- Entry Level Compensation and Benefits Analysis, ADP - April 2025
Languages
English
Native or Bilingual
Timeline
Professional Care Coordinator
Miracle Ear
05.2023 - Current
Assistant Store Manager
Advance Auto Parts
08.2022 - 05.2023
Professional Care Coordinator
Miracle Ear
05.2021 - 08.2022
Parts Sales Manager
Autozone
06.2020 - 05.2021
Security Officer
Four Winds Casino
06.2019 - 06.2020
Count Drop Team Member
Four Winds Casino
12.2017 - 06.2019
Marketing Banker
Woodforest National Bank
03.2017 - 12.2017
Cashier
Blue Chip Casino
10.2016 - 01.2017
Sales
Target
07.2016 - 09.2016
VIP Representative
Blue Chip Casino
03.2016 - 05.2016
Players Club Representative
Blue Chip Casino
07.2015 - 03.2016
Cook
Four Winds Casino
11.2013 - 11.2015
Cook
Lakeshore Lanes
09.2012 - 11.2013
Cook
City Lanes
09.2010 - 09.2012
Assistant
Barker Inn
04.2008 - 10.2010
High School Diploma -
Michigan City High School
Associate of Arts - Business Administration And Management
Lake Michigan College
Bachelor of Arts - Business Administration And Management
Indiana University
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