Summary
Overview
Work History
Education
Skills
Timeline
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Mara King

Madison,WI

Summary

Dynamic Pastry Chef with a proven track record at Pasture and Plenty, excelling in custom cake consultations and innovative recipe development. Recognized for enhancing customer satisfaction through exceptional cake decoration and strong communication skills, resulting in increased sales and repeat business. Committed to quality control and continuous learning in a fast-paced environment.

Overview

2024
2024
years of professional experience

Work History

Cake Decorator

Metro Market
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Pastry Chef

Pasture and Plenty
12.2021 - 07.2023
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Managed in-store, pick-up orders and catering needs.
  • Maintained well-organized mise en place to keep work consistent.
  • Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
  • Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
  • Maintained strict adherence to health and safety standards, ensuring clean and safe working environment.
  • Implemented seasonal menu rotation, attracting customers with variety of fresh and timely offerings.
  • Innovated packaging solutions for take-away items, boosting sales of bakery products.
  • Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
  • Fostered culture of creativity and excellence in pastry department, leading to high team morale and productivity.

Bakery Clerk

Metro Market
06.2018 - 12.2021
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Reduced energy consumption by optimizing use of ovens and refrigeration units during off-peak hours.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.

Education

Robert M. La Follette High School
Madison, WI
06.2020

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Icing techniques
  • Strong communication skills
  • Food safety
  • Food safety compliance
  • Themed cake creation
  • Expert piping techniques
  • Glazing and icing application
  • Stock rotation
  • Food production
  • Icing preparation
  • Wedding cake design
  • Airbrushing techniques
  • Design Techniques
  • 3D cake sculpting
  • Visual merchandising
  • Quality control
  • Continuous learning and adaptation
  • Cake sculpting
  • Photography and presentation
  • Baking machinery
  • Pastry baking proficiency
  • Buttercream mastery
  • Production and processing
  • Product inspection
  • Chocolate tempering
  • Floral design expertise
  • Color theory
  • Cake carving
  • Baking equipment
  • Decorating skills
  • Color mixing skills
  • Hospitality and accommodation
  • Attention to detail
  • Reliable and responsible
  • Team cooperation
  • Critical thinking
  • Customer service
  • Cake and pastry decoration
  • Equipment cleaning
  • Supply ordering
  • Cake decorating
  • Order taking
  • Adaptive and creative
  • Active learning
  • Inventory maintenance
  • Dough preparation and baking
  • Minimize ingredient waste
  • Opening and closing duties
  • Kitchen safety
  • Basic mathematics
  • Recipe adaptation
  • Temperature monitoring
  • Performance monitoring
  • Oven operation
  • Cake decorating equipment
  • Commercial food production
  • Product wrapping and packaging
  • Pastry filling equipment
  • Batter and filling preparation
  • Preventive Maintenance
  • Quality evaluation
  • Food processor operation
  • Whole-grain baking
  • Holiday baking
  • Baking and broiling skills
  • Ingredient preparation
  • Damage identification
  • Raw materials assessment

Timeline

Pastry Chef

Pasture and Plenty
12.2021 - 07.2023

Bakery Clerk

Metro Market
06.2018 - 12.2021

Cake Decorator

Metro Market

Robert M. La Follette High School

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