Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mara Liu

Fall City,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

5
5
years of professional experience

Work History

Host

Happy Lamb Hotpot
Bellevue, Washington
06.2024 - Current
  • Took reservations over phone and in person.
  • Processed payments from customers using a POS system.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Associate

H&M Hennes & Mauritz
Spokane, WA
11.2023 - 05.2025
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered incoming telephone calls to provide store, products and services information.
  • Bagged or packaged purchases and wrapped gifts.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Greeted customers to determine wants or needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and provided exceptional customer service.

Cashier

T&T Supermarket
Bellevue, WA
12.2024 - 04.2025
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned items and checked pricing on cash register for accuracy.
  • Bagged groceries for customers quickly and accurately.

Sales Associate

Marshalls Department Store
Spokane, WA
10.2021 - 04.2024
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.

Restaurant Hostess

Hops N Drops
Spokane, Washington
02.2024 - 03.2024
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accepted payments from guests for dine-in and take-out foods.

Service and Food Champion

Taco Bell
06.2020 - 10.2021


  • Drive-thru operation
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

diploma -

Mead High School
Spokane, WA
06.2022

Skills

  • Fast learner
  • Selling Techniques
  • Bagging Items
  • Merchandising
  • Good listener
  • Flexible
  • Register Preparation
  • Reliable Team Worker
  • Customer Engagement
  • Listening Skills
  • Customer Service
  • Outgoing Personality
  • Positive and Professional
  • Reliable and Punctual

Timeline

Cashier

T&T Supermarket
12.2024 - 04.2025

Host

Happy Lamb Hotpot
06.2024 - Current

Restaurant Hostess

Hops N Drops
02.2024 - 03.2024

Sales Associate

H&M Hennes & Mauritz
11.2023 - 05.2025

Sales Associate

Marshalls Department Store
10.2021 - 04.2024

Service and Food Champion

Taco Bell
06.2020 - 10.2021

diploma -

Mead High School

Similar Profiles

  • McKinley Ross

    McKinley RossMcKinley Ross

    Food Server at Happy Lamb Hot PotFood Server at Happy Lamb Hot Pot

  • Wilber Guerra

    Wilber GuerraWilber Guerra

    Boss Boy at Happy Lamb Hot PotBoss Boy at Happy Lamb Hot Pot

  • Liu Xia

    Liu XiaLiu Xia

    Restaurant Manager at Happy Lamb Hot Pot (formerly Little Sheep Hot Pot)Restaurant Manager at Happy Lamb Hot Pot (formerly Little Sheep Hot Pot)

  • Bill Krueger

    Bill KruegerBill Krueger

    Development Director at The Madrone SchoolDevelopment Director at The Madrone School

  • Beau Price

    Beau PriceBeau Price

    Internet Sales Manager at Honda Auto CenterInternet Sales Manager at Honda Auto Center

CREATE PROFILE