Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mara Mattingly

Owensboro,KY

Summary

Customer experience specialist with proven success at Delta Air Lines, recognized for exceptional problem-solving and customer service skills. Expertise in optimizing workflows to enhance client satisfaction and deliver outstanding results in high-pressure environments. Strong commitment to building customer relationships while ensuring safety and comfort in all interactions.

Overview

25
25
years of professional experience

Work History

Barista

Starbucks
Owensboro, KY
10.2021 - 03.2024
  • Prepared coffee and specialty beverages, adhering to quality standards.
  • Welcomed customers by assessing coffee preferences and needs.
  • Responded to orders, inquiries, and complaints promptly and professionally.
  • Served customers quickly to enhance operational efficiency.
  • Delivered exceptional guest experiences by connecting with patrons during all service hours.
  • Crafted quality handcrafted beverages and food tailored to customer preferences.
  • Ensured a positive atmosphere through efficient service and attentive interactions.
  • Maintained cleanliness and organization in the beverage preparation area.

City Ticket Agent

Cape Air
Owensboro, KY
10.2018 - 06.2020
  • Responded efficiently to customer calls, managing travel and resolving related issues.
  • Resolved unexpected travel problems while supporting web, partner airlines, and booking channels.
  • Utilized technology to create and manage customer travel with Cape Air and partners.
  • Applied customer service skills to troubleshoot a variety of reported issues.
  • Organized and generated monthly reports detailing customer service issues.
  • Addressed client frustrations promptly to enhance overall satisfaction.
  • Led high-revenue sales initiatives by connecting with customers and addressing concerns.

Customer Experience Specialist

Delta Air Lines
Minneapolis, MN
08.2014 - 11.2015
  • Organized travel arrangements for customers by booking airline tickets and providing details.
  • Resolved customer service inquiries through thorough documentation and research.
  • Managed revenue and SkyMiles bookings to enhance customer loyalty.
  • Processed multiple projects daily through an incoming call center.
  • Prioritized customer safety and satisfaction while addressing travel needs.
  • Handled high volumes of inbound calls focused on customer retention strategies.
  • Ensured customer satisfaction by delivering effective solutions to service inquiries.

Flight Attendant

Comair Airlines - Delta Connection
Minneapolis, MN
09.1999 - 09.2012
  • Ensured customer compliance with FAA and Comair safety regulations.
  • Delivered exceptional customer service while resolving in-flight issues.
  • Promptly addressed customer inquiries to enhance service experience.
  • Managed workflow to consistently surpass quality service objectives.
  • Promoted passenger safety and comfort during medical emergencies.
  • Stocked aircraft cabins with necessary supplies prior to flights.

Education

Human Services -

Owensboro Community College
Owensboro, KY
08.1999

Skills

  • Problem solving
  • Stress management
  • Customer relationship management
  • Cultural competence
  • Workflow optimization
  • Customer service excellence
  • Team leadership

Timeline

Barista

Starbucks
10.2021 - 03.2024

City Ticket Agent

Cape Air
10.2018 - 06.2020

Customer Experience Specialist

Delta Air Lines
08.2014 - 11.2015

Flight Attendant

Comair Airlines - Delta Connection
09.1999 - 09.2012

Human Services -

Owensboro Community College

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