MARA MILLS
Atlanta,GA
Summary
Service-oriented professional with proven performance in improving operations and solving problems. Highly proficient in building and maintaining relationships with team members and decision makers. Currently pursuing B.A. in Urban Studies to bring positive industry impact centered on societal safety nets and human behavior. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
KC Kleans, LLC
Atlanta, GA
02.2021 - 05.2022
- Handled day-to-day customer contact via phones and online messaging to improve customer relationships and boost business.
- Prepared monthly, weekly and daily logs using Google Workplace and Square.
- Created and maintained training worksheets and workplace checklists to improve efficiency and streamline onboarding.
- Organized new employee orientation schedules for new hires.
- Developed and updated spreadsheets to track, analyze, and report supply use, reducing waste by 20%.
Baker
Proof Bakeshop
Inman Park, GA
03.2019 - 03.2020
- Established and maintained positive vendor relationships.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Filled out inventory and production sheets and informed head baker of stock levels.
Key Holder Barista
Bread and Butterfly
Inman Park, GA
02.2018 - 03.2019
- Streamlined opening and closing procedures as integral member of store staff.
- Reduced waste by creating spreadsheets for keeping inventory using labels and Excel.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Lead Server
Fritti
Inman Park, GA
05.2017 - 02.2018
- Wrote and analyzed training, student outcomes, and course delivery metrics to produce reports for management.
- Exceeded expected alcohol sales by translating niche Italian wines and beers into relatable and convincing terms for customers.
Beverage Department Head
World Market
Dunwoody, GA
09.2016 - 12.2017
- Planned overall beverage products and services using AS400 and directed and guided team in flawless implementation of merchandising.
- Developed and conducted interactive beverage and food displays, enhancing customer experience and driving sales.
Education
Bachelor of Arts - Geosciences, Urban Studies
Georgia State University
Atlanta, GA05.2023
Associate of Science - General Studies
Georgia State University
Atlanta, GA12.2020
Skills
- Verbal and Written Communication
- Deadline Management
- Detail-Oriented
- Relationship Building and Management
- Onboarding and Training
- Critical Thinking
- Company Policies and Procedures Training
- Relationship Building
Timeline
Administrative Assistant
KC Kleans, LLC
02.2021 - 05.2022
Baker
Proof Bakeshop
03.2019 - 03.2020
Key Holder Barista
Bread and Butterfly
02.2018 - 03.2019
Lead Server
Fritti
05.2017 - 02.2018
Beverage Department Head
World Market
09.2016 - 12.2017
Bachelor of Arts - Geosciences, Urban Studies
Georgia State University
Associate of Science - General Studies
Georgia State University
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