Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mara Reupena

Mapleton,UT

Summary

Experienced in payment operations, with a proven track record of improving transaction processes. Skilled in resolving payment discrepancies and maintaining high accuracy in financial records. Utilizes analytical and problem-solving skills to enhance team performance and efficiency. Proficient in preparing invoices, processing payments, and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. A team-oriented, dependable, and performance-driven professional.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager/Collections Specialist

Credit Corp Solutions Inc
08.2017 - 12.2018
  • Maintained excellent service in a target driven environment, managing a high volume of inbound and outbound calls on overdue collection accounts
  • Used persistence and resilience to have challenging conversations and assist customers with their debts owed to Credit Corp
  • Payment Negotiations and processing
  • Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
  • Created customer support strategies to increase customer retention.
  • Assisted finance department in managing outstanding invoices from delinquent accounts, thereby reducing collection periods and improving cash flow management.

Billing Outreach/Customer Service Representative

Maximus Federal Services
01.2019 - 01.2021
  • Educate recipients about Healthcare programs/offerings and enrollment options.
  • Introduce managed care choices to recipients and aid in navigating health care and dental plans.
  • Responsible for providing face-to-face and telephonic enrollment and outreach services to Federal Medicaid Recipients.
  • Input data directly into specified internal automated systems following project policies.
  • Assist clients with the enrollment/transfer/disenrollment process
  • Conduct appointments to assist CYES Program Eligible consumers complete their Medicaid application

CSR Level II/Disputes Specialist

Alorica Inc
01.2022 - 01.2023
  • Identified and responded to customer needs based on designated procedures of account/client
  • Made attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Respond to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Analyzed, researched and resolved payment claims within required timeframes.

Operations Specialist

Capital Premium Financing
02.2023 - Current
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system while handling a high volume of inbound calls and emails from clients/partners promptly and professionally
  • Accounts Payable/Receivables
  • Assist with accounts payable processes, ensuring timely and accurate processing of loan payable transactions
  • Identify and resolve discrepancies identified through customer communication, and documentation received
  • Collaborate with internal teams and customers to resolve accounts payable issues and improve processes
  • Utilized software, databases, scripts, and tools

Education

Associate of Science -

Utah Valley University
Orem, UT

Skills

  • Ability to multitask
  • Excellent time management
  • Detail oriented
  • Think outside the box
  • Persistence
  • Resilience
  • Passion for results
  • Assertive
  • Ability to work independently
  • Ability to work in a group setting efficiently
  • Excellent communication
  • Willingness to learn
  • Ability to take on feedback
  • Microsoft Office Specialist
  • MOS Excel 2023
  • MOS Word 2023
  • MOS PowerPoint 2023
  • Client relationship building
  • CRM software expertise
  • Escalation management
  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Claims processing
  • Data entry proficiency
  • HIPAA compliance
  • Claim submission
  • Payment posting
  • Customer engagement

Certification

  • Microsoft Office Specialist (MOS) Certification
  • Certified Application Counselor (CAC)

Languages

Samoan
Native or Bilingual

Timeline

Operations Specialist

Capital Premium Financing
02.2023 - Current

CSR Level II/Disputes Specialist

Alorica Inc
01.2022 - 01.2023

Billing Outreach/Customer Service Representative

Maximus Federal Services
01.2019 - 01.2021

Customer Relationship Manager/Collections Specialist

Credit Corp Solutions Inc
08.2017 - 12.2018

Associate of Science -

Utah Valley University

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Mara Reupena